Nokia Jobs in Nigeria

Nokia Siemens Network: BSO Customer Insight & Experience Sales-Solution Manager

September 13, 2010 | Posted by admin

Nokia Siemens Network is recruiting for BSO Customer Insight and Experience Sales – Solution Manager

MAIN PURPOSE OF THE ROLE AND KEY RESPONSIBILITIES:
This position within BSO Sales organization requires a Consulting background in order to support the Sales for the CIE domain. Focus will be the SDM area in which not only the daily sales activities will be strengthened but also the competence in the convergent Telco 2.0 space will be increased.
As the digital economy evolves CSPs are searching for best strategic responses and the most profitable market opportunities. They are looking for solutions that can help them better exploit their latent telecom capabilities to address new market opportunities. They need to evolve their core services to add value and grow revenue. Most important of all is to ensure incentives and rewards are better aligned across the digital content value chain.
IP has changed the game and many growth markets are maturing rapidly. The lines between industries are blurring and everyone is after the same consumers. This is creating new opportunities in the telco industry, for operators and their partners. Greater levels of creativity are needed to address these opportunities.
Understand customer environment and needs and identify related NSN Business opportunities.
Build strong customer relationship as agreed with AM and/or CT head.
Drives proactive CIE solution selling identifying & developing opportunities.
E2E solution responsibility for home BU solution (including cross BU and Service scope)
Sales support within the CT responding to technical part of tenders including value argumentation.
Assumes the role of a Bid Manager and Technical Stream lead according to resource guidance.
Provides product / solution configurations and related IRP pricing data

REQUIREMENTS:
• Full understanding of NSN and CIE current solutions and strategy and its application to CSPs strategy.
• Work with solutions architect(s) to provide solutions that are scalable, adaptable and in synchronization with ever changing business needs.
• Full awareness of the risks associated with information and IT assets through appropriate standards and security policies.
• Build employee knowledge and skills in specific areas of expertise.
• Special focus on AAA among other portfolio elements of CIE and SDM world
• Solution selling & Value Argumentation
• Solution building
• Presenting and communicating with customers
• Business insight
• Creating business cases
• Persuading and influencing to increase sales and proactively promote business solutions
• Experience working with International operators is a big plus

PERSONAL ATTRIBUTES:
• Proven track record of successful solution design/delivery in the area of applications and content delivery through a communication medium such as GSM/3G, WiFi/WiMAX, DSL and etc.
• Self-starter – able to demonstrate strong sense of business ownership
•
• Hungry for growth
• Strong communication skills
• Ability to explain complex technical issues in a way that non-technical people may understand
• Experienced presenter
• Decision maker
• Target oriented
• Passion for sales
• Ability to develop repeatable methodologies for ongoing customer engagement

BUSINESS UNIT DESCRIPTION:
Customer Insight & Experience is one BL of Business Solutions. Responsible for the sales of CIE portfolio in entire Middle East and Africa we focus on helping operators to generate new revenue and to differentiate from the competition by providing a faster time to market for end-user services; automating and simplifying processes; addressing the challenges of convergence; and tapping into rich subscriber data to deliver a unique customer experience.
Together with the entire BSO team we help Customer Teams to grow the NSN business in the Region

Location: Ghana/Accra, Ivory Coast/Abidjan, Kenya/Nairobi, Middle East and Africa/Check Location With Hiring Manager, Morocco/Rabat, Nigeria/Lagos, South Africa/Johannesburg, Tanzania/Dar es Salaam

Business Group: CO Customer Operations
Business Unit: CO Business Solutions Sales
For Further Information Please Contact: Michael Seeger – [email protected]
Position is Open Until: 30th September 2010

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Nokia : Operator Account Manager – West Africa

June 21, 2010 | Posted by admin

Nokia, is recruiting for the position of Operator Account Manager – West Africa Ref:LSU-SAL000001B3
Job Description
Purpose of the Job
Operator relationship management
Solutions offering positioning to the operators
Developing strategies for capturing untapped markets
Innovative selling to increase market share
Objectives
(Key Result Tasks) • Executing strategies to increase market share by offering solutions to customers (operators)
• Maintaining relationships with Operators and customising solutions according to their requirements
• Driving and fulfilling targets w. r. t. sell in
• Special focus on Services Sales driving the sales of Nokia’s business optimized mobile devices and software and services through channel arms of operators
• Developing business plan for operator/carrier and their channel within his/her sales unit, including channel selection, business model, key selling points
• Planning and implementing mobile device, email/sync, games , Maps , Music etc
• Providing in depth expertise for solutions sell-out through the operator channel
• Ensuring operator requirements are met in terms of product specifications, packaging, variants to ensure appropriate ranging decisions
• Building and maintaining relationships with operator decision makers, and other influencers in the market for solutions

Qualifications

Value Based skills
• Understanding solutions offerings ( all 5 ) by Nokia and articulating the same to the customers (operators)
• Value proposition management
• Relationship management with operators
• Creativity in selling, conceptual thinking, and problem solving skills
• Action oriented and self motivated

Professional based skills
Preferred 6 -8 years experience with MBA background. Should have experience in Device / Operator segment for atleast 2 years ,ideal would be Manager in a Devices company managing telecom operators .
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N okia African Jobs: Sales Manager(Nigeria-Ghana)

June 10, 2010 | Posted by admin

Nokia, one of the leading brand in the handset brand is recruiting for its west African region for the position of Sales Manager

General Purpose
To drive the sales revenue as per the business plan for Devices & Solutions via an assigned set of customers by taking active end-to-end ownership of the entire channel

Main Responsibility Areas

· To manage & take full accountability for the end to end sales for devices & solutions throughout the channel / distribution networks. (i.e. Sell-in , Sell-thru , Sell-out )

·         To Manage relationships with key operators and distributors

·         To take ownership and manage key 2nd Tier Customers ( wholesalers , KDRs ) who play an important role in shaping Nokia’s business in the market place

· Drive thruput(sell in-sell through-sell out) in the designated Project 500 outlets with a special focus on Solutions Sales

· To interface & lead Nokia engagement with local operators and seek out area’s of collaboration with a focus on solution selling.

Drive sales in selected outlets through FF & TL with a special focus on solutions

Qualifications

Degree /Diploma in Management Studies. A minimum of 5-8 yrs of relevant experience in Sales or Marketing. ( Industries : consumer goods; financial Institutions, Service Industry preferred )

·         Business Insights
·         Business Planning
·         Negotiations & Communications Skills
·         Ability to own and drive end-to-end Sales
·         Program way of Working

Job:    Sales
Primary Location: NG-Lagos
Organization: Markets
Schedule : Full-time
Job Level : Individual Contributor
Education Level:   Master’s Degree (±18 years)
Job Type: Experienced
Employee Status: Regular
Travel   :   Yes, 50% of the time
Closing Date:    07/Jul/10

Apply now

Contact Name – External: Cindy Bronwyn Thomas
Contact Email – External: [email protected]

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Nokia Nigeria Recruits for Logistics Coordinator

May 18, 2010 | Posted by admin

As a market leader, the best contribution we can make to the global community is to conduct our business in a responsible way. This belief drives our commitment to creating ethically sound policies and principles that guide us in our work. Our Corporate Responsibility (CR) agenda is framed around the Nokia Values and is carried out in all
aspects of our work to ensure customer satisfaction and respect, and also to assist us in embracing renewal and striving for achievement. By striving to include all members of Nokia’s community in this process, we are demonstrating our overall commitment to the belief that responsibility is everybody’s business.we recruit for Logistics Coordinator-

Responsibilities

Responsible for daily execution of order management and demand fulfillment activities for selected accounts
Responsible for the communication and co-ordination of corrective activities pertaining to
Defect On Arrival (DOA) quality cases
Ensure that planning systems and databases are updated according to the processes

Collaborative / Demand Planning

Contact point for customer with regards to delivery status
Enter / change customer plans into planning tool for Short-Term
Enter channel inventory data on customer’s behalf into channel inventory database
Generate planning-related reports
Provide the following information for sales planning:
- Order load
- Delivery information (quantity, schedules)
- Supply constraints and availability
Activate / de-activate Product family and Sales Pack code for accounts in product activation tool

Order Management

Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
Create / maintain product catalogue in ERP system for channel inventory database
Create / maintain customer data in channel inventory database
Verify / change Sales Area information in Sold-to Party in ERP system
Create / change Ship-to Party in ERP system
Receive, process and confirm customer orders for Device and Gear
Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
Create and send invoices to customer for Device and Gear
Create and send invoices to customer for Service
Inform factory to release shipment upon payment confirmation
Generate order management related reports
Responding to customer queries related to orders
Distribution
- Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
- Review destination Logistics Service Partner (LSP) performance
- Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
- Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
- Does communication related to Defect On Arrival (DOA) quality cases
- Co-ordinate corrective actions required with required parties (Factory, CARE, etc) for Defect On Arrival (DOA) quality cases
- Coordinate material returns
- Provide customer with required documents for importation clearance
- Issue letter of credit for shipments
- Enter customer’s delivery requirements into shipping information database
- Enter customer’s Delivery Quality claims into quality database
- Create return order for approved materials returns
- Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
- Responding to customer queries related to deliveries

Qualifications

Able to work independently
Able to negotiate effectively to sell alternative solutions to customers
Able to perceive quality issues from customer’s perspective
Able to understand the business from a market and channel dynamics, product management and segmentation perspective
Able to multi-task and manage time effectively
Has understanding of end to end Demand Supply Chain
Has knowledge of inventory management, replenishment and forecasting concepts
Has analytical skills
Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
Has knowledge of import/export and trade compliance procedures
Is customer focused and service oriented
Is a team player and can work effectively with multiple internal / external interfaces
Is pro-active

Job: Operations & Logistics

Primary Location: NG-Lagos

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Technical Account Manager (TAM), at Nokia

April 19, 2010 | Posted by admin

Job Description

Technical Service Delivery is a new organization within Services Sales Support & Delivery under Markets with a mandate to streamline, enhance and scale Nokia Services globally to Operators & Trade Partners.

The Technical Account Manager (TAM) is the owner of the overall technical relationship with the operator and responsible for providing end to end technical expertise and knowledge of Nokia solutions to the Operators. Whilst also being the go-to-person for the sales account teams, and being an integral part of the Sell-in and Sell-out efforts of the Local Sales Unit.

The position spans three key phases, Pre-sales Support, Deployment Management and Lifecycle collaboration by coordinating Technical Service Delivery (TSD) resources together with key partners inside and outside Nokia.

The candidate must have both technical and commercial acumen with the ability to forge strong business relationships including VP/Executive level within the Operator. A solid understanding of mobile solutions and detailed knowledge of operator environments is essential.

Qualifications

Major responsibilities include:

· Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations

· Seamless project coordination through all phases of the customer relationship – with the operator, account team, project & technical resources, and support personnel

· Listening carefully to customer feedback by monitoring customer interaction and taking appropriate action

· Managing and developing the Nokia solutions activity of an operator at the group/opco level from pre-sales through deployment and ongoing lifecycle collaboration.

· Developing the tactical plans and activities with the operator that will result in the successful achievement of the operator’s device & services sell through targets.

· Ability to track the day-to-day technical details of managing an ongoing solutions deployment.

· Expanding Nokia’s mindshare with operator sales teams by delivering solutions roadmap presentations and technology briefings.

· Understanding of operator’s environment and systematic changes to ensure uninterrupted service experience.

· Negotiating technical deployment deliverables and schedules with customers through a coordinated effort by engaging internal teams and ensuring that all parties deliver to the committed plan.

· Collaborating with other Nokia functions to resolve day to day issues in the account.

· Ensuring compliance with the Nokia/operator services agreement.

· Representing the customer in Nokia product planning, technical/network architecture and prioritization meetings.

· Gathering business intelligence on the customer while being aware of the competitive landscape and emerging trends to assist Nokia teams in making strategic decisions on product roadmap.

An ideal candidate:

· Will have 5+ years customer facing experience in the mobile communications industry within product management, account management or program management of mobile consumer Internet services or equiv.

· Earned a degree in technology management or equivalent experience.

· Be an expert in mobility solutions development, technical presentations and relationship management.

· Possess strong organizational, communication, planning and delivery skills

Ability to travel as needed. (up to 50%)

Apply online to this position.

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JOBS IN NIGERIA: Product Manager at Nokia(Top Urgent)

April 16, 2010 | Posted by admin

Product Mgr, Nigeria-PRO0000002M
Description
As the Product manager in Nigeria, this role is responsible for evolving existing services portfolio both breath and width to ensure strong relevancy to our targeted consumers, and lead development of new services in Nigeria.

Understand and monitor related competitive efforts and industry developments. Ensure NLT service offerings remain competitive, scalable, reliable, cost-effective and delivers desired functionality.
Develop strong working relationships and communicate effectively with various product management, program management, architecture and engineering teams across the LSU, MEA cluster and global EMS team.

The following responsibilities are applied in the defined scope:

•         You will define product requirements, work on roadmap strategies, and manage product implementation in close cooperation with the Product Development, UX and Service Creation teams.
•         Is responsible for identifying the service opportunities mapped to specific target consumer groups. This will involve evaluating the gaps in the current services eco-system locally and estimating the service revenue opportunity.
•         Inputs in to the service roadmapping and portfolio management process with the MEA EMS Head to capture the market requirements.
•         Working together with EMS business manager to identifiy country specific requirements.
•         Also ensures that the EMS services portfolio is widely available across the range of relevant devices during the entire device lifetime. This is critical in growing the installed base for the service.
•         Tracks competitive offerings, identifies potential content partners and develops the counter offerings.
•         Builds consumer insights via market research along with the category marketing teams, market forecast team, market intelligence team, etc.
-        Engage with Local Sales Unit team to develop retention strategies, new user acquisitions, etc. Share of best practices among markets in the SU.

Qualifications

Value-based Skills
•         Overall business management, pioneering spirit, Sales focus and drive, Analytical thinking, Market expertise, Networking & Social skills, Influencing, Conflict resolution, Solutions/value/experience sales.
•         6+ years of experience in product management/service creation for mobile devices
•          Ideal candidate has track record of positive results launching and growing successful and innovative mobile services.
•          Ability to network broadly internally to ensure consensus and buy in for execution plans.
•          Ability to understand, inform and document requirements for platform and service APIs
•          Solid written and verbal communication skills required. Ability to understand complex technical requirements is a plus.
•          Quick learner and self starter. Operate with minimal direction. Comfortable working in a matrix organization and with virtual teams.
Professional & Process Skills
•         University degree in technology, Marketing or Business.
•         Broad understanding of marketing, service creation, mobile communication, Internet services, media and entertainment industries, consumer electronics, experiences & solutions business.
•         Knowledge about key customers and competitors.
Understanding Nokia strategy and Categories business targets and goals and how to align activities to meet them.

Job: Marketing & Sales Development
Primary Location NG-Lagos
Organization Services
Schedule Full-time
Job Level Individual Contributor
Education Level
Master’s Degree (±18 years)
Job Type Experienced
Employee Status Regular
Travel Yes, 25% of the time
Unposting Date 16/Apr/10

Contact Name – External Cindy Bronwyn Thomas
Contact Email – External [email protected]

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NOKIA AFRICAN JOBS: Technical Account Manager (TAM), NIGERIA-LAGOS

April 16, 2010 | Posted by admin

Job Description