Team Member, Prepaid Retentions

Job Code: 5019

1. Job Purpose

To provide and effectively support the drive, monitoring and delivery of prepaid revenue earning customer base targets for the business by maximizing customer retentions and leveraging all consumer insights for increasing customer life cycle on network.
2. Key Accountabilities

Expected End Results (“WHAT”)

Supporting Activities (“HOW”)
Deliver prepaid REC base

Managing the active prepaid subscriber base with the objective of enhancing the customer life on network
Provide dashboards to manage the various customer age on network buckets so as to minimize flow of customers into the inactive bucket
Drive win backs from the inactive base
Provide dash boards to monitor and improve new customer gross additions to revenue earning customer conversions by monitoring and controlling the quality of gross ads
Special focus on retention of high value prepaid subscribers
Product Management

Implement voice usage enhancing & retention products based on consumer behavior analytics with a view to:
o Creating new usage opportunities as well as enhance existing usage behavior across different consumer segments
o Minimize REC loss , maximize REC win backs , increase AON of the customer across different consumer segments
Effective liaising across BI, Finance, IT, Network, CSD, regulatory to launch and track new products.
1. Analysis and review
Provide timely and accurate reports to enable tracking and review of all key voice usage/REC impacting/driving/ enhancing indicators
Provide daily/Weekly/monthly dashboard
Periodical review and course correction to correct/ resolve/ leverage opportunities for revenue and REC growth within the prepaid base
3. Dimensions

Financial Dimensions
REC base absolute nos.
% REC base to total system base
REC net ads
System Churn %, Value churn %
HNI REC loss/ HNI churn
REC win back %
REC loss %
Other Dimensions
No. of direct reports: 1
Total Staff Strength:+/- 1
Subscriber base 16M plus

4. Skills & Knowledge

Educational Qualifications & Functional / Technical Skills
Bachelors in Computer Science or Engineering
Masters in Business Administration would be preferred additional qualification

Relevant Experience
Mandatory Requirement: Working knowledge of SQL
Minimum of 3 years of work experience
Sound understanding of prepaid billing systems/ products/ revenue planning and management
Sound knowledge of prepaid telecom workflows to ensure effective development of financial and product business cases, review and management of products
Understanding and experience in Telecom consumer analytics and how to apply the same in product development
Other requirements (Behavioral etc.)
Strong numeric ability
Surveys, research and trending skills
Strong analytical skills able to draw conclusions from data, management information and trends
Assertive and clarity of thought
High levels of commitment
Innovation
Strong technical aptitude & IT savvy
Strong communication skills: written and oral
Good interpersonal skills
Teamwork & Collaboration with stakeholder
Aggressive goal getter
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Procurement Officer

Job Code 1004

JOB PURPOSE

Provide support to Manager Procurement Sales and Marketing with sourcing services that are fit for purpose and in line with Group & OpCo objectives by optimizing costs throughout the product life-cycle and proactive business partner management.

1. KEY ACCOUNTABILITIES

Expected End Results
Supporting Activities
Budget Planning and Cost Optimization
· Support the inputs through information on benchmark Cost & Price Performance
Business Partner Identification and Prequalification
· Assist Senior Specialist Marketing & Sales in gathering information for registering them new vendors in Airtel Nigeria’s database of potential vendors.
· Ensure the procedure for prequalifying vendors for Airtel Nigeria is followed.
· Ensure a min. of 3 vendors are available for all Marketing & Sales
Sourcing and Contracting
· Ensure sourcing and procurement of quality goods and services in a timely manner and at competitive prices.
· Ensure integrity and SLA compliance during the vendor contracting process.

2. SKILLS & KNOWLEDGE

Educational Qualifications & Functional / Technical Skills
University Degree
Foundation certification in Supply Chain an added advantage
Relevant Experience (Type of experience and minimum number of years)
Relevant 3 years (Minimum) of varied experience in Supply Chain Management
Understanding of Procurement & Logistics/Supply Chain
Other requirements (Behavioural etc.)
Manage expectations of user group
Handle internal pressure to expedite the end to end management of the supply chain
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