Gblcareers

Want to use your skills in supporter care to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

Join WaterAid as Supporter Care Advisor to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2018 Great Place to Work® award-winning organisation.

The WaterAid Supporter Care Team ensures our supporters feel hugely valued and part of the family.

As our one of our engaging and friendly and Supporter Care Advisors you will deliver a fantastic experience for our supporters and help maintain long term support.

This is a fixed term role for 12 months.
Job Description

In this role, you will be the first point of contact for enquiries and inspire those supporting our work.

You’ll also:

• Personalise bespoke thank you letters
• Respond to enquiries through our social media channels
• Supporter our supporters in their personal fundraising
• Help our supporters with how they wish to be contacted
• Call our supporters to thank them for their wonderful support

Person Specification

To be successful, you’ll need:

• Proven experience of excellent customer/supporter care skills
• Strong written and communication skills
• A positive and proactive ‘can-do’ team approach

Visit the WaterAid careers page for a full job pack.

Other Information

WaterAid benefits include:

• 28annual holiday days, plus bank holidays and additional leave purchase
• 10% employer pension contribution when you contribute 5%
• Agile/flexible working and family friendly policies

We are unable to provide sponsorship for this post.  In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. 

Applications will close one minute before midnight on 10 January 2019. Availability for interview is required w/c 14 January 2019.

WaterAid is fully committed to protecting those with whom it comes into contact in the course of its work and will conduct appropriate pre-employment referencing and checks. WaterAid is an equal opportunities, disability-confident employer and committed to achieving the highest standards of diversity, fairness and equality.