GBLCAREERS

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental,
intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants.
Context:
Working under the overall supervision of the Resource Management Officer and the direct supervision of the Head of Information and
Communication Technology (ICT) Unit Abuja, the successful candidate will be responsible for the installation, operation and
maintenance of computer systems, hardware peripherals. He/ She will oversee daily incoming calls to the IT department, open help
desk tickets as appropriate, troubleshoot and correct minor IT issues, escalating more complex IT issues to the IT Assistant, Abuja.
He/she will;
Core Functions / Responsibilities:
1. Assist to install new hardware including: PC, laptops, printers and software in any particular location and periodically performs
system clean-up.
2. Assist in the filing of all relevant ICT related documents
3. Serve as a resource to users who are experiencing computer problems and trouble-shoots issues related to access, online
connection, file storage, and application functionality.
4. Assist in setting equipment during presentations
5. Monitor inventory levels and alert supervisor when low thresholds are reached.
6. Attempts to resolve as many problems calls or service requests on initial contact and provides technical support in the IT related
programming activities.
7. Visit user’s premises to resolve problems in other sub-offices, if necessary.
8. Perform such other duties as may be assigned.

Required Qualifications and Experience
• University degree from an accredited academic institution in Computer science or Computer Engineering;
• Minimum of one (1) year (3 years for school diploma holder) of relevant experience in the field of ITC including
operational and field experiences,
• Ability to work with an established IT support centre – communication by phone and email;
• Good knowledge of: Windows OS and networking. VOIP and corporate Skype installations and other IOM approved
software as may be required
IOM is committed to a diverse and inclusive environment. Internal candidates are eligible to apply to this vacancy. For the purpose
of the vacancy, internal candidates are considered as first-tier candidates.

Duty Station : Abuja
IOM Classification : G3 (NGN 339,285.00 per month)
Type of Appointment : Special Short Term (SST) Grade Equivalent
Contract (Renewable)
SVN No. : SVN2018/23
Estimated Start Date : As soon as possible
Closing Date : 24th May, 2018

Languages
Fluency in English and Native Language; Fluency in multiple native languages advantageous;
Required Competencies
Behavioural
The incumbent is expected to demonstrate the following competencies:
• Takes responsibility and manages constructive criticism;
• Ability to demonstrate excellent customer service both in person and on the phone
• Ability to determine the best course of action for the situation and reflect critical thinking skills that will allow for success,
• Promotes continuous learning: communicates clearly;
• Ability to multi-task and work well under deadlines.
• Good knowledge of computers and printers, and a general interest in technology.
• Displays mastery of subject matter;
• Contributes to a collegial team environment;
• Creates a respectful office environment free of harassment and retaliation, and promotes the prevention of sexual
exploitation and abuse (PSEA);
• Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation.
Other
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Only candidates residing in the country of the duty station within commuting distance of the duty station will be considered.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa
requirements, and security clearances.
Women with the above qualifications are encouraged to apply.

How to apply:
Interested candidates are invited to submit their applications via email to [email protected] indicating position applied on subject
line by Thursday 24th May, 2018
In order for the applications to be considered valid, IOM only accepts applications with a cover letter not more than one page
specifying the motivation for application, addressed to Human Resources, International Organization for Migration (IOM) and
with a subject line SVN2018.23 Abuja. Junior Information Technology Assistant.
All applications should include a functional email address, mobile numbers and detailed curriculum vitae (CV).
Please note that this position is open only to Nigerian National applicants and only shortlisted candidates will be
contacted.