GBLCAREERS

Department

The Field Human Resources Department (Field HR) is responsible for the recruitment, selection, placement, and retention of qualified and well-suited field staff to meet the growing needs of MSF’s field operations.

The Field HR Department also comprises the People Management Unit (PMU) and Psychosocial Care Unit (PSCU). The PMU conducts training and other programs to develop management skills for field staff, current programs include Field Management Trainings and mentoring and coaching programs. The PSCU provides psychosocial support for all MSF-USA field workers before, during and after field assignments, and provides direct field support on the request of the Operational Centers.

In addition, the MSF-USA Field HR department has a key role to play in the Operational Center Paris partnership and is responsible for delivering key projects and supporting priorities identified in the OCP strategic plan.

 

Purpose of the Job

The Director of Field Human Resources (FHR) plays a critical role within MSF-USA. Reporting to the Executive Director, the Director of FHR is responsible, in close collaboration with the Directors of the respective areas, for the development and implementation of MSF-USA’s Human Resources Vision and for defining and delivering on the People’s related Orientations of MSF USA’s Strategic Plan.

The Director of FHR is MSF-USA’s main interlocutor on International Human Resources issues within the MSF Movement and other external counterparts and will actively contribute to and advocate for excellence in the management of MSF-USA field workers and optimizing their contribution to MSF’s Social Mission.

 

Responsibilities

Under the general direction of the Executive Director, the Field HR Director develops the strategy for the Field HR Department and coordinates, directs and monitors activities to ensure fulfillment of that strategy.

As a member of the Management Team, participates in developing collective decisions, setting priorities for MSF-USA given resource constraints, approving internal policies and making collective recommendations to the Board of Directors. The Field HR Director is also co-responsible, with the Domestic HR Director, for providing consistency and/ or alignment in approach, policies and practices for all MSF USA employees.

The Director of Field HR is a member of the OCP HR Director group and is jointly responsible for the implementation of the OCP strategic plan, including delivery of projects delegated to MSF-USA.

The Field HR Director represents MSF-USA at the international movement level on HR topics and supports the movement in delivering on international HR initiatives.

 

Tasks

Direction of Field HR Department

–       Develops and implements the strategic and annual plans for the recruitment, placement and retention of USA based field workers.

–       Ensures MSF-USA responds to HR operational needs and leverages the US labor market to support these needs

–       Ensures quality of recruitment and placement activities, including consistency with movement policies and standards and compliance with US legal requirements

–       Directly supervises the Deputy Director of Field HR, PMU Manager and PSCU Specialist, indirectly oversees the work of the other fourteen permanent members of staff as well as temporary staff members and volunteers

–       Develops and monitors the Field HR budget

–       Ensures proper management of reports of abuse, harassment or other behavior problems impacting MSF USA field workers

–       In collaboration with Operational Centers, ensures proper management and support of MSF USA field workers ensuring health and safety standards are adhered to

–       Oversees and supports the implementation of PMU activities and initiatives ensuing alignment with OCP strategic goals and management values

–       Oversees the Psychosocial Care Unit, ensuring field workers are supported through preparation and return from assignments throughout their field careers

Member of MSF-USA Management Team

–       Participates in developing and carrying out organization-wide goals and objectives, formulating and administering organizational policies, and in making decisions with an organization-wide impact as a member of the MSF-USA Management Team

–       Confers with Executive Director and other Management Team members, to review achievements of the Field HR department and discuss required changes in goals or objectives if needed

–       Through the Management Team and/or participation in cross-departmental work groups directs communication and collaboration with other departments, and integrates the activities of the Field HR with other departments and their needs.

–       Works towards stronger collaboration and integration of all MSF-USA employees, both HQ and Field Workers to provide more consistency in policies, practices and approach

–       Updates the board on key initiatives of the Field HR Department, acts as the primary liaison for the HR committee.

Member of OCP HR Director Group and HR representative to the movement

–       Co-responsible for the development and delivery of the HR related components of the OCP strategic plan, including oversight and implementation of delegated projects within the plan

o    Current examples of HR projects lead by MSF-USA include the core PMU activities, a skill development program for National Staff in South Sudan and an initiative to improve People Analytics for OCP

–       Represents MSF-USA to the OCP Group Committee on HR topics

–       Engages with the international MSF movement and keeps abreast of key HR topics and initiatives, ensuring the involvement and representing the interests of MSF-USA

–       Attends annual meeting of international HR Directors and facilitates communication and collaboration throughout the year with other MSF HR departments

–       Implements projects for the international movement, as an example MSF-USA is the pilot of the international database project, ‘Symphony’

 

Requirements

Essential

Minimum 2 years field experience at MSF or equivalent global humanitarian organization.

Minimum 10 years demonstrated experience in managing large, delocalized teams, ideally in an International Humanitarian Organization, plus Master’s Degree, or equivalent combination of education and experience. HR Management experience is a plus.

Genuine interest in and commitment to the humanitarian principles of MSF.

Proven ability to contribute to the development and implementation of strategic orientations.

Excellent interpersonal skills and prior experience resolving employee relations issues.

Demonstrated ability to effectively lead and manage staff.

Excellent communication skills in English (written and oral)

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, staff, and the general public.

Ability to handle a large volume of work and to work under a great deal of pressure.

Excellent judgment and diplomacy.

Strong computer literacy, including ability to use word processing and spread-sheet and database software and to search the internet for research purposes.

Outstanding proven time management and organizational skills; Ability to prioritize ongoing vs. immediate needs appropriately

Ability to travel within the United States and to Europe, and to serve on the field for several weeks at a time, as needed.

Desirable

French language skills

Good knowledge of US context, including US employment laws and regulations

 

Type

HQ

Contract Type

Permanent

Additional Information

Starting salary mid 140s – low 150s (commensurate with experience)

Desired Hiring Date

Approximate start date in office mid June 2018

Working Time %

100.00

 

How to Apply

To apply, send cover letter and resume to: , Attn: “Director of Field Human Resources”

No phone calls and emails please.  Applications without cover letter will be disregarded.

Application Deadline:  March 9, 2018

 

 

 

Department

The Medical Unit in MSF New York is part of the Medical Department of Operational Center – Paris (OCP) and provides technical support for: Tropical Medicine, Infectious Diseases (including antibiotic resistance (ABR), medical article writing and publication and special projects, such as the Febrile Illness Diagnostic Program (FIDP).

 

Project

MSF and in particular OCP, is committed to providing hospital-based secondary and tertiary care to those ill and injured across the range of the organization’s mission contexts. For instance, surgical and neonatal programs are a major component of our hospital activity, MSF OCP leads the MSF movement in the number of surgical acts performed annually.  In our projects in Africa, the Middle East, and the Caribbean, MSF performs life- and function-saving surgery for war- and accident-trauma. Additionally, MSF OCP assisted more than 60 000 births and admitted 12 000 newborns for in-patient care in 2016, being the newborns a particularly infection-susceptible population with known high mortality rates if their infections are not properly treated.

Infections of soft-tissue, bone, and bloodstream acquired either prior to hospitalization or in-hospital are a major challenge to the successful outcome for these patients, particularly considering the global problem of ABR.  In recognition, MSF has made ABR a focus of operations, policy, and advocacy.  The MSF OCP medical department has created a multi-disciplinary team to address ABR in its operations, including an infectious disease specialist, a microbiologist and an epidemiologist.  For 2018, MSF OCP will finalize its 2018-2021 ABR roadmap (a model for MSF as a whole) which will focus on 4 pillars: antibiotic stewardship, infection control, the microbiologic identification of the etiology and drug-resistance patterns of the principle life-threatening infections encountered in our patient populations and operational research.  In 2018, the ABR team will be based primarily in New York and an Infection Control Specialist (this role) will be added to provide expert support.

 

Tasks

Essential Functions and Responsibilities

·         Within the ABR OCP roadmap goals, the infection control specialist will establish a framework for the policies and procedures of hospital-based infection prevention and control (IPC), focusing initially on hospital care.

·         The incumbent will be responsible for issues relating to IPC, including sterilization (quality of materials used by MSF, definition of standards, procedures and implementation) and the selection, procurement and use of material for it (hygiene and sterilization products, medical equipment)

·         In collaboration with other medical department referents: review and update current MSF OCP IPC policies and recommended practices, adapted to the context and specific activities of our hospital-based projects. This will include: minimum standards required of all hospital structures, which may include everything from ward layout, cohorting of patients, wound care practices, hand hygiene, barrier practices, hospital environment sources of pathogenic bacteria, etc.

·         Mapping of IPC in our projects and evaluation of IPC needs

·         Make regular field visits to implement and evaluate performance of hospital IPC activities, sterilization and hygiene practices including working with hospital managers and operations to evaluate isolation/contact precautions capacity in existing and planned hospital structures that have microbiology capacity for IPC of patients with multidrug resistance (MDR) pathogens.

·         Work with surgeons, infectious diseases’ specialists, the pharma team and others to develop standard case definition for hospital-acquired tissue infections.

·         Work with the medical department ABR team to define the roles and responsibilities and training needs of personnel to establish, monitor, and reinforce basic infection control practices appropriate for all MSF OCP hospital structures as well as in specialized hospitals, contribute to the description and function of a multi-disciplinary hospital “ABR team” that coordinates and collaborates on microbiologic identification of antibiotic resistant organisms and antibiotic stewardship personnel to promote appropriate use of antibiotics.  In addition, contribute to training materials for infection and ABR control adapted to OCP hospital levels and activities.

·         Briefings and debriefings of expatriates going and coming from relevant missions

·         Respond to field queries about questions on hygiene sterilization, IPC including identification and control of hospital outbreaks of ABR.

·         Participation in the activities of the medical department:

Preparation of the annual and/or multiannual plan,

Participation in training,

Support to the HR department for the validation of CVs, volunteer placements in its area of ​​competence

·         Contribute to formulation of operational research questions relevant to IPC, including systematic review of nosocomial infections in resource-limited settings.

Collaborate with IPC-relevant partners, both within MSF including intersectionally and external to MSF regarding IPC in resource-limited settings (implementation, monitoring, evaluation).  In relationship with MSF-USA:

• Collaborate with the different departments in the NY office (programs, communications, fundraising, field HR, Access Campaign)
• Participate in different MSF-USA activities: general assembly, info days, webinars, etc.
• Represent MSF at different conferences, meetings with academia and other NGOs.

 

Requirements

Required:

·         Medical Doctor, Registered Nurse (RN), Bachelor of Science in Nursing (BSN), Hospital Pharmacist or advanced degree, with formal Infection Control training

·         At least two years’ experience as an Infection Preventionist in an acute care setting or equivalent combination of education and experience.

·         Knowledge of infection prevention control practices and processes.

·         Previous work in or knowledge of the developing country context and understanding of its challenges

·         Ability to work as a team member and interact with broad spectrum of healthcare personnel.

·         Excellent written and verbal communication skills.

·         Strong computer and data entry skills, especially in Microsoft Word, PowerPoint, and Excel.

·         Skilled in organizational behavior and group dynamics.

·         Independent, able to write clearly and succinctly, ready to collaborate as a team.

·         English language fluency required;

·         Ability to travel, spending up to 30-40% time in Paris operational center headquarters and field visits.

Preferred:

·         Experience working in the field with MSF or a similar humanitarian organization.

·         French language fluency. Other languages are an asset (i.e. Arabic)

·         Certification in Infection Control or similar.

Type

HQ

Contract Type

Open Ended Contract

Additional Information

Starting salary mid 90’s to low 100’s USD (commensurate with experience)

Desired Hiring Date

16, April 2018

Working Time %

100,00

How to Apply

Please send letter of interest/cover letter and resume to: ,  Attn: “Infection Control Specialist”

Submissions without cover letter will not be reviewed. No phone calls please.

Application deadline: March 25, 2018.

 

 

Department

The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) acts like the organization’s central nervous system, providing the vital information infrastructure to ensure the smooth functioning of all its operations. The Systems Department is responsible for building, configuring and maintaining the technical architecture, both physical and virtual, which ensures MSF can achieve the ambitions of its mission.

Project

The Senior Business Analyst works closely with the department end-users (business line) and technical teams and is a major contributor to the requirements specification deliverable and often writes the business and functional requirements. This person understands how to determine the value proposition of a technological change and ensures that there is integration between business and technology, performs feasibility analysis, scopes projects, and works with the project management team to prioritize deliverables and negotiate on product functionalities. The BA understands development processes – Systems Development Life Cycle – and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues.

Who you are

For this position it is most important that you are:

• Able to express technical change in terms of the value it delivers to the end-user and the outcomes it has enabled that were not possible before
• Meticulously attentive to detail and can organize large amounts of information in an easy-to-follow, logical way
• A communications specialist and a diplomat, always aiming to clear communication channels among developers, end-users, and project managers

Tasks

Essential Functions and Responsibilities

Requirements Gathering and Project Management Support (50%)

• Analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software.
• Define the business problem and primary objectives of new projects. Identify and validate the key business requirements.
• Lead cross-functional business process re-engineering teams and continuous improvement efforts.
• Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
• Create functional requirements in use cases. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
• Support traceability from requirements through to QA; assist in the definition of test plans and testing strategies and in the creation of test cases.
• Assisting in the definition of roll out, training and user support plans.
• Contribute to project plans: perform feasibility analysis, scope projects, and work with the project management team to prioritizes deliverables, and negotiate on product functionalities.
• Support the creation of Agile user stories to capture end user and technical needs in terms of value delivery
• Facilitates the creation of work-breakdown structures and team work packets for ad hoc project plans
• Create detailed business requirement documents (BRD) if requested and can translate user requests into functional specifications.
• Provide analytic support by coordinating data extraction from various databases and data interpretation.
• Organize and/or participate in User Acceptance Testing (UAT) and Functionality Testing
• Analyze the impact of change requests.
• Create and/or review manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience
• Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.

Iteration Analysis, Planning and Support (50%)

• Provide daily updates to the Product Owner and Project Managers on status of completed work and milestones achieved in iteration, review blocked work, recommend changes in prioritization of work in progress if necessary, and describe status of queued work in iteration backlog
• Under direction of the Product Owner and Project Managers, decompose problems and new feature sets (‘epics’) into user and technical stories which are viable for work by the development team
• Record user and technical stories from the developer team and end-users, map them on physical paper boards according to department standards and transfer paper stories to digital version
• Review user and technical stories with end-users and developers, ensuring all stakeholders are aligned before the stories come into the iteration for work
• Prepare iteration backlog(s) for bi-weekly Iteration Planning Meeting in conjunction with the Iteration Manager, ensuring the team’s capacity will be fully utilized each iteration and that iteration milestones are clearly aligned with departmental strategy
• Support and participate in kick-offs among developers, iteration manager and project manager for newly initiated user stories and tasks within each iteration

Supervisory Responsibilities

The Senior Business Analyst may be requested to supervise junior members of the MSFW team, including systems and business analysts depending on the projects in flight and the capacity of the project managers. The Senior Business Analyst may also be called on from time to time to supervise temporary staff, such as contracted workers, interns, volunteers or part-time employees.

Fiscal Responsibility

The Senior Business Analyst supports the creation of routine and ad hoc budget vs. actuals reports for management and stakeholders before, during and after each phase of project execution.

Extent of Public Contact

The Senior Business Analyst will have frequent contact with people outside the organization, including vendors, consultants, volunteers, donor advisory boards and members of the general public.

Physical Demands

This position requires remaining productive and focused within the context of a moderately noisy office with many interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

Qualifications

• Bachelor’s Degree in Business or IT
• 5+ years of experience working as a Functional, Data or Business Analyst or Project Manager
• 3+ years’ experience in Access, Excel (Advanced), Visio, and MS Project
• 3+ years of customer interfacing experience – project oversight, customer presentation.
• Interviewing and listening skills to elicit detailed requirements
• Analytical skills for transforming defined business needs into software requirements
• Verbal and written communication skills, ability to create effective requirements documents and review them with key project stakeholders at multiple levels of the organization.
• Basic understanding of software design and development.
• Experience with any or all of the following highly desirable: CRM, HRIS, intranet solutions (SharePoint), enterprise financial software
• Ability to provide leadership and coaching to less experienced business analysts.

Preferred

• Experience with Agile/Lean principles and methods including Scrum
• Experience in NGO and private sector business analysis

Type

HQ

Contract Type

Open ended Contract

Additional Information

Starting salary mid 80s to low 90s (commensurate with experience)

Desired Hiring Date

2, April 2018

Working Time %

100,00

How to Apply

To apply, send cover letter and resume to: , Attn: Senior Business Analyst”

No phone calls and emails please.  Applications without cover letter will be disregarded.

Application Deadline: March 16, 2018

Department

Symphony is an implementation of SAP HCM that aims to optimize HR processes through the MSF movement and to roll-out common HR management software to all MSF sections.

Symphony was launched aiming to provide a better HR response to the movement’s operational needs through:

•       Improving HR effectiveness: by facilitating effectiveness of MSF HR teams and so enhancing our HR response capacity to present and future operational needs.

•       Integration of data: what smooth’s the efficiency of administrative processes, allowing us take the maximum benefit of our resources. Thus, focus on the value-added activities by avoiding duplication and improving accuracy.

•       Improving efficiency in resource usage and allocation: enabling us to exploit information better and take better and faster decisions.

•       Improving quality of matching: raising the level of services to our mobile staff. “The right people, at the right time, on the right place!”

Project

The Local Symphony Project Team is engaged in rolling out the Symphony platform to the local MSF USA office. This entails cross-checking that data was migrated correctly, remapping workflows onto the new platform, and finetuning the tool’s components. Within the team, the Pseudo OC will exist to simulate the User experience of Symphony by performing the administrative actions required for field placements of the Managing Offices in conjunction with local Contracting Section administrators. Ensures excellent data quality, and works closely with the local Project Manager to ensure a smooth transition to Symphony processes and frameworks.

Tasks

• Receives/responds to matching requests from HROs
  • Records details in Pseudo-OC tracker
  • Creates positions and organizational structure
  • Creates eRec requisition and alerts HROs when they are created
  • Hires matches into HCM
• Received Work Orders from International HR Officer (IHO)
• Records details in the Pseudo-OC tracker
• Created position and organizational structure
• Hired person into designated position and complete their MO
• Liaises with Career Followers and FHR Administrators to ensure requisitions are matched Contracting Office actions are completed in a timely manner.
• Provide consistent status reports on data maintained in HCM.
• Adapts organizational structure in HCM to conform with updates from the OCs.
• Supports FHR Administrators and Career Followers to ensure the matching/searching process is operating correctly, and flagging training needs to the local PM.

Requirements

• Bachelor’s degree plus one to two years related experience, or equivalent combination of education and experience.
• Strong computer literacy, including ability to use word processing, spreadsheet, and database software.
• Strong attention to detail.
• Strong written and oral communication skills.

   Preferred

• Experience with MSF’s mission and organizational structure.
• Experience with SAP.
• Previous experience in Human Resources.

Type

HQ

Contract Type

Fixed Term Contract

Additional Information

Starting salary high 40s to low 50s (commensurate with experience)

Desired Hiring Date

26, March 2018

Working Time %

100,00

How to Apply

To apply, send cover letter and resume to: , Attn: “Symphony Assistant”

No phone calls and emails please.  Applications without cover letter will be disregarded.

Application Deadline: March 9, 2018