We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.In this role, you should be an excellent communicator whos able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, wed like to meet you.Your goal will be to help us safeguard our revenue and retain our customers
.Responsibilities Build relationships with key employees among customers Create plans to address clients business needs Advise clients on creating profitable processes Schedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Collaborate with internal teams (e.G. Sales, engineers, senior management) to address customers needs
Responsibilities Proven experience as a Client Relations Officer Proven track record of meeting and exceeding targets Background in customer service; industry knowledge is a plus Experience tracking relevant KPIs (e.g. customer satisfaction)Proficient in MS Office A customer-oriented attitude Excellent communication and negotiation skills Problem-solving aptitude Ability to work well with a team BSc/BA in Business Administration, Marketing or a related field.
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