Qatar Airways in Nigeria Vacancy for Reservations & Ticketing Supervisor-Lagos

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Qatar Airways – Welcome to a world where ambitions fly high, From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

  •  Reservations & Ticketing SupervisorJob Type Permanent Full Time
    Qualification BA/BSc/HND
    Experience 4 years
    Location Lagos

    Ref No: QR16492
    Job Function: Commercial

    About Your Job

    • In this role, you will plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets.
    • You will also encourage teamwork, consistency of service and proper coordination.

    Specific accountabilities include:

    • Supervise and motivate staff and ensure quality of work meets the Airline standard
    • Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
    • Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
    • Handling customer requirements and cases professionally
    • Handle Group and Travel Agency inquiries
    • Dealing with all mishandled passengers, NORECs, and DNBs as required each day
    • Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services

    Requirements
     About You:

    • To be successful in this role, you will need a relevant Vocational, Tertiary or Trade qualification combined with a minimum of 4 years of job-related experience within the airline, travel or hospitality sectors.
    • A  minimum of 4 years’ experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
    • Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).

    Remuneration
    We offer competitive compensation and benefit packages.

    How to Apply:You will be required to attach the following:

    • Resume / CV
    • Copy of Highest Educational Certificate
    • Copy of Passport
    • NOC (Qatar Airways Group Employees Only

Interested and qualified applicants should CLICK HERE to apply