Job description
The outlet manager provides visible leadership to team members in the assigned outlet. Manages, coordinates and oversess the day to day operations of an outlet profitably. Motivates and gives direction to the team to achieve daily sales objectives, food safety, quality standards and other operational objectives set by managment for the outlet.
- Organizes and oversees the day to day operations and efficient functioning of all units within the outlet.
- Ensures strict compliance with the Service Protocols and Job process for all departments.
- Responsible for the entire chain of product management; requisition, ordering, purchase, storage, returns, production and product inventory, taking into account customer needs and preferences.
- Ensures freshness, wholesomeness and cleanliness of all fruits, vegetables and other ingredients used in production activities.
- Ensures strict compliance to dress code, food safety, hygiene standards and quality protocol and general outlook among staffs.
- Liaises with suppliers, distributors, vendors and other service providers to the store. Ensure goods requisition and received notes are properly raised and duly signed.
- Acts as the outlet Chief Customer Relations Officer in ensuring continuous customer service management and improvement. Promptly attends to customer inquiries and complaints.
- Responsible for the outlet Cash Management
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