We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Job Title
Director – Product Delivery
Overview
• Responsible for determining and assessing market/product delivery readiness in conjunction with GP&S
• Responsible for the project management and delivery of new and complex products/platforms and services
• Partners with the sales teams to ensure clear & required solution definition for the client with a proposed implementation plan
• Acts as the knowledge expert on new and complex products and the most effect means of delivery
• Oversees development of delivery process maps that articulate all assets and functions to be coordinated
Responsibilities
• Leads assigned product delivery projects to ensure contractual objectives, delivery on-time and revenue goals are met
• Develops delivery strategies that integrate multiple MasterCard products and services into a single, coordinated effort
• Contributes to enhancements to the Product Delivery Best Practices methodology
• Analyzes and validates market readiness and implement ability of MasterCard’s key products and services
• Acts as central point of contact for customers and/or MasterCard customer representatives
• Ensures customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews
• Develops qualitative and quantitative implementation benchmarks for all product areas supported to maximize staff effectiveness
• Reviews analysis on customer business and identifies customized solutions, new products and enhancements within a deployment project
• Applies advanced technical capabilities within own discipline to coach and develop technical talent and project teams
• Helps identify, coach and groom top talent and pro-actively develops employees as organizational resources
Equal Opportunity Employer
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