Gblcareers

Primary Responsibilities:
 Take full responsibility for the end-to-end ownership of customers’ shipments and issues.
 Ensure Damco delivers the product sold to customers translating to increase in CM1
 Ensure customer is satisfied translating to a repeat business and increase in volumes.
 Engage in constructive problem resolution and provide solutions
 Act and communicate proactively, keeping customers informed of any issues arising or changes in their booking
 Responsible for providing an exceptional, world class customer service to all portfolio of customers.
 Address root causes and seek continuous improvements in our processes.
 Ensure all correspondence are replied, within one hour from sender.
 Ensure swift service delivery, adhering to the standard process and customer specific IOP’s.
 Interact with Sales to ensure customer agreements.
 Facilitate completion of booking and documentation processes (pre-arrival assessment).
 Follow-up for resolution of issues/queries + ensure timely response to customers.
 Timely handover of file to internal parties involved
 Manage job costing for customers assigned, which includes opening and closing of files.
 Send booking confirmation (document status & cost implications for any delays).
 Manage written correspondence between OPS department, Carrier, etc. related to cargo tracking (vessel nomination).
 Confirm and verify declarations then advise customer of expected duty amount and HS code (s) used.
 Raise Invoice for shipping/terminal and other charges which must be prepaid.
 Prepare payment request, receive draft/payment advice and handover to shipping clerk for payment of shipping line charges.
 Receive duty receipt and handover to operations.
 Follow up on entries with operations and advice customer on status.
 Advice customer on queries encountered during verification/examination and discuss/agree on a workable solution.
 Keep Client updated on cargo status before and after arrival or departure.
 Escalate all major issues to customer service team leader
 Contact customer on additional charges and get payment commitment/approval.
 Confirm with customer place and time of delivery.
 Follow up on cargo delivery status.
 Coordinate transport and Customs handling (Trucking/CHB).
 Ensure invoices are raised timely and cross-checked with attachments and ensure delivered to client.
 Monitor and manage empty container return to the respective nominated containers depots.
 Ensure all container final detention invoices are paid timely.
 Manage Accounts Receivables for customers assigned.
 Update fields in TrackIT that are assigned to function in a timely and correct manner.
 Ensure team leader is in the know of all major communication with customers.
Secondary Responsibilities:
 Maintain and enhance efficient relationships with customers, suppliers, clerks and authorities.
 Ensure clients are physically visited at least once a quarter or upon Sales invitation to foster greater relationship.
 Ensure operational excellence and coordination.
 Ensure pro-active communication internally and externally.
 Ensure all issues affecting Damco are addressed within Organization as deemed required.
 Maintain and monitor Data Quality of TrackIT updates.
*LI-IMEA