Job Title Manager – International Voice
Location Nairobi,KE
Organization Name Finance Division
Department Description
We are pleased to announce the following vacancy in the Wholesale Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Brief Description
Reporting to the Senior Manager – Roaming & International Services-
To identify and enhance all key opportunities to grow international voice services
• Monitor and grow international voice services
• Deliver planned footprint rollout for international and regional interconnects
• Develop robust framework for international voice services
• Negotiate and effectively monitor international termination rates
• Effectively track outgoing voice costs
• Effectively manage international fraud
• Manage Key relations & partnerships
• Represent the business at key networking international voice events
Detailed Description
Monitor and grow incoming voice revenues
· Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
· Develop a well thought out international voice termination rate commercial model that ensures international voice opportunities for the business are optimized.
· Develop effective business cases that clearly justify investment potential for new international voice opportunities
· Monitor and track international calling pricing both locally and international for similar products
· Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
· Identify and implement 2 new incoming revenue opportunities every year that contribute to 10% of revenue within 12 months
Deliver planned footprint rollout for international and regional interconnects
· Coordinate and project manage new international voice partners and internal stake holders to deliver against Safaricom rollout plan, in line with the commercial priorities
· Drive international voice contract negotiations and drafting (with legal and regulatory support) all the way up to signature
· Create a comprehensive database where all international voice contracts and deeds of variations for all international voice partners are managed;
· Oversee and manage the process of setting up the configuration of new international voice partners on PRM and communicate changes to all concerned parties
· Coordinate and assist with the troubleshooting activities with all concerned parties as appropriate
· Ensure compliance to ITU-T and ISO guidelines and protocols
Develop robust framework for international voice services
· Carry out a SWOT analysis to identify potential areas of new business
· Track and note various business models being used regionally and internationally to develop and grow international voice
· Carry out extensive research and market intelligence to identify new opportunities for growth of international voice revenues
· The framework should include clear decision milestones for review of the international interconnect rates and their implications on retail
· Document a clear roadmap with the necessary SWOT implications built in that will inform the business and drive its international voice strategy.
Negotiate & effectively monitor international termination rates
· Ensure all international termination rates are properly tracked and implemented on PRM interconnect billing system
· Using Least Cost routing identify effective framework that is dynamic and responsive to the needs of the business for routing all international outgoing calls
· Ensure routes identified maximize calling quality
· Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively track outgoing voice costs
· Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
· Ensure all testing impacting international outgoing QOS tests are done effectively to minimize cost over-runs
· Develop robust and insightful business cases that help demonstrate the more effective cost strategy
· Ensure quality is not compromised via Sim-box and is a key compliment in optimizing the cost framework
· Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively manage international fraud
· Ensure framework in place to proactively manage and monitor SIM-box abuse and misuse
· Put in place proactive and progressive strategies to counter adverse OTT impact on voice
· Work with risk and revenue assurance teams to ensure that Safaricom customers are not exposed to international calling fraud
· Coordinate with Credit control to ensure a mutually beneficial agreement is reached when Safaricom customers encounter bill shock as a result of international calling fraud.
Manage Key relations & partnerships
· Prepare and maintain an effective annual calendar that optimize the relationships with international voice partners to enhance cooperation
· Develop an effective framework for monitoring effective partnerships
· Explore new partnership opportunities that create opportunities for growth
Represent the business at key networking international voice events
· Identify and plan for all known key events touching on international voice
· Attend at least one key networking event annually
· Document and implement learning for the benefit for the business
Job Requirements
· A graduate with 3-5 years Telecoms industry experience
· Extensive knowledge and a track record in handling international voice matters
· Able to take a holistic view of the business.
· Able to develop strong analytical framework to aid in swift and objective decision making
· Team management skills.
· Have strong business acumen and highly developed commercial experience
· Experience in strategic decision making
· Highly developed interpersonal and communication skills
· High level experience and skills working with stakeholders
Additional Details
Interested candidates should get a certificate of good conduct from the CID (Less than 1 year old) and a certificate from Credit Reference Bureau (CRB). This is only applicable to Kenyans.
How To Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
End Date 18-Nov-2017
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