Vacancy for A Marketing Officer at Quadrant Network Services Ltd-Nationwide

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Primary Objective of the Role:

  • To drive the sales of company’s product and services.
  • To support the organisation’s marketing activities and campaigns.
  • To contribute to the process of adding value to the business.
  • To strive towards targets achievement.

Key Areas of Responsibilities:

  • Sales and Marketing
  • Product Awareness/Promotion
  • Customer Relationship

Duties and Responsibilities:
Sales and Marketing

  • Support the Head of Marketing in the planning and implementation of marketing strategies.
  • Contribute to the achievement of the department’s goals and target.
  • Organise and attend marketing activities, exhibitions or PR events to raise brand awareness.
  • Support the marketing manager in overseeing the department’s operations
  • Support the planning and attend  marketing activities or PR events to raise brand awareness.
  • Contribute to the planning of advertising and promotional campaigns for products or services on a variety of media i.e. social, print etc.
  • Prepare content for the publication of marketing material and distribute to the target market.

Product Awareness/Promotion

  • Participate in marketing company’s products to potential customers
  • Contribute to the promotion of the company’s products and services such as Cryptocurrency, Swissgolden and Binary Options Trading to enhance product awareness.
  • Follow up on the opening of new client accounts and process necessary documentations
  • Maintain detailed knowledge of the company’s product and services.

Customer Relationship

  • Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.
  • Adequately handle clients’ complaints and provide resolutions.
  • Work with the Customer Service Team to ensure the Know Your Customers (KYC) procedures are adhered to.
  • Provide assistance to customers through face to face contact, live chat, telephone or email correspondence.
  • Build and foster a sustainable customer relationship with new and existing clients to enhance customer retention.
  • Discuss assigned client’s account with them, answer questions or arrange meetings as necessary.
  • Attend to and provide answers to customers on investment options enquiries and queries through face to face contact, email or phone.
  • Follow up on client requests such as payments, withdrawals, status, documentations.
  • Access customers’ details on the system to provide requested information.
  • Perform other duties as assigned from time to time.

Key Performance Indicators:

  • Individual target achievement.
  • Increase in sales revenue growth
  • Number of positive leads
  • Return on investment on marketing cost – advertisement, promotions, running cost.
  • Rate of customer withdrawal or termination of investment.
  • Cost per customer acquisition
  • Prompt response time to client request
  • Professional detailing of products and services to satisfy the customer.

Requirements
Educational Qualifications:

  • Bachelor’s Degree in Marketing, Management, Business Administration, Arts, Finance or other relevant fields of study.

Relevant Experience:

  • A minimum of 2 – 4 years relevant experience in a marketing or sales role. Previous experience in a financial or investment institution is an added advantage.

Professional Qualifications:

  • Professional Certification in Marketing, Management, Administration, NIMN or any equivalent certification.

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