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HealthPlus Limited is Nigeria’s 1st Integrative Pharmacy, the fastest growing pharmacy chain in West Africa. Since 1999, we have been committed to our mission of helping people achieve optimum health & vitality. In 2010, a sister company was birthed – CasaBella International Limited. CasaBella, a one-stop store for beauty and grooming solutions is now a retail chain and a household name.
Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.
Details:
Job Description

• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;
• Escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with Retail Pro, Biometrics, LAN, WAN, printers, copiers and scanners
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Exhibit a flexible approach to working and provide necessary cover where needed.
• Facilitate trainings.

Desired Qualities

• Working technical knowledge of current protocols, operating systems and standards.
• Sound knowledge of Retail Pro software and QuickBooks.

• Hands on experience in configuring printers, biometrics, switches, routers
• Ability to operate tools, components and peripheral accessories.
• Sound Knowledge of Microsoft Office suits.

• Microsoft Desktop Support Technician an advantage
• A+ and N+ experience
• Software and Hardware Troubleshooting
• Windows XP, Windows 7, Windows 2000/2003/2008 experience
• Routers, switches and firewall experience
• Microsoft Office 2007, Office 2010 support
• TCP/IP
• SQL
• ERP

• Enterprise Backup Software
• Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
• Knowledge of all software applications used within the organisation

Data Centre and Server Administrator
Job Type Full Time
Qualification BA/BSc/HND
Experience 3 – 5 years
Location Lagos
Job Field ICT / Computer
Job Objectives
The Data Center administrator plans, implements, oversees and maintains the server and network infrastructures and projects.
As the DBA will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server systems, to ensure the high availability and consistent performance of our applications
The successful candidate will be responsible for the administration and sustainment of the SQL Server, ensuring its operational readiness (security, health and performance), executing deployments, and performing all maintenance in support of multiple development teams. The candidate must be able to work both independently and collaboratively.
JOB RESPONSIBILITIES

• Ensure optimum server performance and maintains applications on servers
• Administers district policies regarding use of computers and data access (e.g. updating software, set passwords, etc.) for the purpose of ensuring compliance with company’s IT policy
• Problem solving and documentation of current and new servers in both physical and virtual environments
• Performs and oversees continuous system health checks, user administration, and application of patches, upgrades, Performs data management services, server tuning, and directory services maintenance
• Increase reliability and enhance efficiencies by implementing 3rd party tools and scripts
• Delivers anti-virus software updates and virus protection to classrooms and user desktops
• Ensures compliance to security standards, policies and guidelines across the College network
• Provides business continuity through thorough back-up and restore procedures, and periodic testing of  outage scenarios
•  Plan, coordinate, and implement network security measures in order to protect data, software, and hardware
• Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use
• Perform routine network startup and shutdown procedures, and maintain control records
• Administers and maintains a Windows-based server network, with a combination of physical and Hyper-V virtual servers and support for desktop resolution issues, backing up the Service Desk, Desktop, and Network Technicians; patches and updates, facilitating service request fulfilment, and safeguarding company’s data
• Installs, configures, and troubleshoots group policy and administrative templates
• Configures and troubleshoots Windows and Visual Basic scripting
• Installs, configures, troubleshoots, and maintains server-based applications running on the network including Exchange 2010 and 2013, SQL Server 2005, 2008, and 2012, and Microsoft IIS; and Active Directory Services 2008 and 2012
• Administers and maintains the servers running the Company’s ERP system
• Coordinates and works with outside vendors to resolve problems and issues with hardware and software
• Build and maintain the servers required for development work, internal testing, customer testing and production environments. Maintain file version consistency across all development servers. Maintain access privileges and account groups as directed by development team
• Collaborate with operations, and projects to provide technical direction on network topologies, server configurations, hardware/software deployments, firewall configurations and other administrative tasks related to the staging and maintenance of company development, testing and production servers
• Ensure timely and effective delivery of hardware upgrades, network upgrades and new configurations
• Acquire, configure and maintain development, test and production servers. Support development, test and production servers including after-hours support and monitoring server usage and up-time
• Manages access to network resources including network accounts, mailboxes, etc
• Plans, deploys, and documents new servers, printers, devices, and services
• Ensures that external and internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy
• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
• Analyze equipment performance records in order to determine the need for repair or replacement
• Maintain logs related to network functions, as well as maintenance and repair records
• Works with the Network/Communication/CCTV and BiometricsDesired Skills & Experience
• B.SC Physics, Electrical Electronics or Computer Engineering
• Microsoft Certification (MCSE) or equivalent certification in relevant programs.
  CCNA, CCNP, ITIL, PMP is an added advantage
• 3 – 5 years of experience in maintaining and supporting a Microsoft environment
• Skilled in Microsoft Windows Server 2003, 2008, and 2012, Microsoft SQL Server 2005 and 2008 in a clustered environment, Microsoft Exchange 2010 and 2012, Microsoft IIS, Microsoft Sharepoint 2003 and 2010;
• Demonstrated knowledge with TCP/IP, DNS, 802.1x, and DHCP protocols
• Demonstrated knowledge with Windows and Linux Servers, Server Operations, Server applications
• Demonstrated knowledge with both physical and virtualized servers, especially Hyper-V
• Skilled in Server hardware troubleshooting and configuration;
• Demonstrated competencies with Networked Attached Storage, such as QNAP and NetApp
• Commitment to continual development of technical skillsets and knowledge sharing
• Experience and knowledge of Cisco and Enterasys network devices, firewalls and routers, etc

 
IT Projects Officer
Job Type Full Time
Qualification  BA/BSc/HND
Experience  2 years
Location Lagos
Job Field  ICT / Computer
Job Objectives
The goal is to create scalable, optimized software systems and solutions to integrate into company’s IT infrastructures.
The role plan, organize, and integrate cross-functional information technology projects that are significant in scope and impact, organizing people and time resources, and seeing the project through from inception to completion.
Job Responsibilities

• Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Determine and assess need for additional project staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Developing project plans, goals, and budgets; identifying resources needed
• Acts decisively in critical situations or to circumvent a potential problem.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Developing schedules and methods for measuring results
• Guiding and performing strategic analysis for the project
• Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
• Planning and overseeing the preparation and dissemination of project communications.
• Design and implement software of embedded devices and systems from requirements that can be integrated into application packages in the company.
• Review code and design
• Analyze and enhance efficiency, stability and scalability of system resources
• Integrate and validate new product designs
• Support software QA and optimize I/O performance and Provide post production support
• Interface with hardware design and development
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Responsible for continuous improvement within IT department and of all IT services

Desired Qualities

• BSC in Computer Science or Engineering
• Prince 2, ITIL, PMP
• Minimum of 2years related work experience
• Knowledge of Emerging Technology
• Data Management
• Enterprise Architecture
• Information Security
• Information Technology Policy & Planning
• Information Technology Service Operations
• Network & Telecommunications Technology
• Software Engineering & Development
• Systems Administration
• Systems Analysis & Design
• Web-Based Technologies

Network and Communication Engineer
Job Type Full Time
Qualification BA/BSc/HND
Experience3 – 5 years
Location Lagos
Job Field  ICT / Computer
Job Objectives
The Network and Communication engineer is responsible for implementing, maintaining, supporting, developing and designing communication networks within HealthPlus.
The goal is to ensure the integrity of high availability network infrastructure in order to provide maximum performance for their users, such as staff, clients, customers and suppliers. Networks can include: computer; voice; firewall, internet and computing technologies, networking and telecommunications, radio, Biometrics.
Key elements of the role
Report to the Team Lead, IT Operations

• Responsible for the Communications Network Architecture
• Design, implement, manage, support and document wired and wireless campus networks
• Design, implement, manage, support and document the campus voice infrastructure
• Troubleshoot, isolate and resolve network issues.
• Complete projects and tasks independently and with limited direct supervision
• Develop, provide and review business case justification for communications and network projects.
• Evaluate emerging and new technologies, participate in product and vendor evaluation.
• Develop technical studies in his field.
• Capture stakeholder’s requirement and articulate technical requirements to meet business requirements.
• Assist Pipelines in contract negotiation and procurement management.
• Perform day-to-day maintenance activities on the LAN devices such as administration, configuration, upgrade and monitoring.
• Ensure the accuracy of firewall filter rules and security policies.
• Ensure Plant Networks & Systems security compliance with applicable security engineering standards and procedures
• Provide Plant Networks & Systems Security requirements.
• Ensures the successful installation, integration, and deployment of Pipelines automation applications.

Desired Qualities
Desired Skills & Experience

• • B.Sc. Computer Engineering or in any science
  • CCNA, Comptia Network+
  • Minimum of 3-5 years related experience

• Knowledge of Emerging Technology
• Data Management
• Enterprise Architecture
• Information Security
• Information Technology Policy & Planning
• Information Technology Service Operations
• Network & Telecommunications Technology
• Software Engineering & Development
• Systems Administration
• Systems Analysis & Design
• Web-Based Technologies

• Health Infomatics
• Business Knowledge
• Have hands-on experience with the configuration, implementation and support of telecommunications/voice networks
• Experience should include heavy Cisco usage such as Cisco Unity, Cisco QoS, Cisco Unified Communications Manager, and related.
• Skills with VLAN truncking, circuit troubleshooting, infrastructure issues, firmware updates, and hardware & software maintenance are also important.
• Ability to adapt to a variety of platforms is essential.
• Communication and interpersonal skills must be top-notch to work with team members as well as internal / external clients.
• Knowledge of telecommunications and networking
• Cisco, Cisco Unity, CUCM, UCCX, CME, Cisco QoS, Trunking, VLANs, Circuits

Method of Application
Use the link(s) below to apply on company website.

• Infrastructure and Services Support Officer
• Data Centre and Server Administrator
• IT Projects Officer
• Network and Communication Engineer

Deadline: Not Specified