At Standard Bank, it is our vision to be the leading African-focused financial institution which delivers to our employees, our clients and all other stakeholders.
The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management. Responsible for ensuring clients…
Job Purpose
The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
Key Responsibilities/Accountabilities
- Achieve and surpass assigned monthly RSA pin target
- Achieve and surpass assigned monthly/yearly contribution target
- Achieve and surpass assigned new employers targets
- Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
- Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
- Identify, initiate and convert leads for SIPML.
- Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
- Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
- Make physical / telephone calls / e-mails to clients for customer interactions
- Educate and enlighten employees and their employers about the dynamics of the Pension industry
- Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
- Ensure adherence to code of ethics and all other related guidelines
- Ensure smooth internal & external stakeholder management
Internal Relationships
Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments
External Relationships
Liaise with Regulator on product development
Preferred Qualification and Experience
- Minimum of a first degree in General Social Science/Marketing
- A relevant Masters degree or professional qualifications will be an added advantage
- Minimum of 3 years sales experience with exposure in sales and relationship management
Knowledge/Technical Skills/Expertise
Effective Business Communication – The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..
Presentation Skills – The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
Brand Management – The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.
Compliance – The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.
Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs. Makes organisational changes or innovates when needed to address customer/client needs.
Aug 17 2017
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