GBLCAREERS

 

Our platform is the heart of Infobip, processing up to 200 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow and 99.99% platform uptime, it is essential to monitor, solve and prevent technical glitches that affect client experience. Enterprise Solutions Engineers deal with complex integrations of Infobip solutions, strict support and various maintenance tasks, mainly in financial institutions. As an Enterprise Solutions Engineer, you will directly impact both day-to-day quality of our platform, its solutions and satisfaction of our clients.

You know you are doing a good job when:

• Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
• Platform and solutions KPIs are closely monitored to ensure that issues are resolved and internal resources are available.
• Clients receive clear and accurate information in a matter of minutes.
• You proactively suggest new implementation of monitoring systems, processes, procedures and rules to prevent downtime and performance issues.
• You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.

Desired Skills and Experience

More about you:

• You have more than 1 year of working experience in the related fields.
• You are an engineering enthusiast looking to build a career in a dynamic environment and work in fast paced evolving company.
• You are analytical and like to troubleshoot. It’s not strange for you to spend some time digging to the root cause and solving issues permanently.
• You are eager about the technology, you like to try different approaches and you are comfortable with being a “jack of all trades”.
• Your care about the clients. You can clearly interpret client requirements and you can figure out a solution based on them.
• You are a team player. You like to help, educate, present and share your knowledge.You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues.
• You speak fluently to clients, partners, colleagues and engineering teams alike, in English.

Plus is if:

• You’ve been introduced or you’ve worked with most popular database engines such as SQL Server, Oracle or MySQL. You understand the basics and know where to look when a database issue presents itself. Experience with T-SQL and PL/SQL programming is a plus.
• You have experience working with various programming tools, preferably Java IDEA’s (IntelliJ, Eclipse, NetBeans) and you understand essentials of object oriented programming paradigm is a plus.
• You know how to manage and work with Windows Server OS on basic level.
• You understand basic terms in IP Networking.
• Having experience in software deployments and integrations is a plus.
• You are willing to embark on short-timed travels around the world for an on-site deployment or consultation.

Additional Information

Why our employees choose us (and stay)?

• Learn as you grow – Starting from the detailed onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Later you can create career path on your own! You will be able to work in various areas (programming, databases, networking, system administration, customer care, people management) and specialize in one of those.
• Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.
• Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Awesome clients – We serve and partner with most the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Pay & Perks – Competitive salary, travel allowances, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects… Talk about a balanced lifestyle!

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