GBLCAREERS

• Manage large amount of incoming calls and customer inquiries.
• Generating Sales lead.
• Identifying and assessing Customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keeps records of customer interactions, process accounts and file documents.
• Handles customer complaints; provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
• Meet personal/Customer Service Sales targets and call handling quotas
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers’ needs to achieve satisfaction.
• Resolves products or service problems by clarifying the customers’ complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution

·         Bachelor’s Degree

·         Self-driven individual

·         2-3 years proven customer support/client service  experience

·         Strong phone contact handling skills and active listening skill.

·         Excellent communication and presentation skills

·         Ability to multi-task, prioritize, manage time effectively.

·         Must reside on the Mainland.

·         Young and vibrant individual

Qualified candidates should kindly send CVs to with CUSTOMER SERVICE EXECUTIVE as the subject.