GBLCAREERS

Project Background:

The Accountability Officer will implement newly developed Beneficiary Feedback and Response Mechanism (BFRM) in Northeast (NE) Nigeria but not limited to MEAL activities, as described in the job responsibilities. S/he will ensure that NE BFRM is aligned with Country Level Accountability Framework. S/he will be based in Damaturu with frequent visits in the project area. S/he will report to the MEAL Coordinator but work closely with Program Managers and MEAL Officers in NE.

Job Responsibilities:

Accountability (80%)

· Provide technical assistance to ensure that accountability framework is integrated throughout the project cycle (design, implementation, and M&E) across NE.

· Provide training and guidance for project staff on relevant BFRM.

· Review accountability framework periodically and update any changes if deemed necessary in consultation with NE MEAL Coordinator.

· Build staff capacity to mainstream and develop accountability practices and mechanisms into programming.

· Maintain and update the BFRM database; and provide timely update to program staff based on the nature of feedback.

· Lead and support the development of communication materials for beneficiaries on BFRM.

· Design and provide feedback to the proposal development process on strengthening accountability measures.

· Liaise with Country Program (CP) MEAL Team on strengthening accountability measures and CP framework.

· Act as content expert on donor accountability requirements.

· Incorporate, where necessary, cross cutting themes such as protection, gender and disability in designing, implementing and reporting accountability.

· Develop standard talking point and Frequently Asked Questions (FAQ) align to nature of feedback in collaboration with MEAL Coordinator and Program Managers.

· Support and mentor/coach Accountability Assistance and Hotline Assistance in BFRM and database management/reporting.

· Ensure that feedback is routinely recorded, reviewed and responded timely align with feedback mechanism guidelines.

· Generate periodic reports and share with programs and MEAL department.

· Participate in internal and external meetings related to humanitarian accountability.

· Conduct periodic field visit to ensure that the accountability system is in place and necessary supports are provided as needed.

Monitoring, Evaluation and Learning (20%)

· Conduct regular on-site and post-activity monitoring to measure the project progress.

· Conduct Market Price Monitoring in collaboration with the Programs.

· Provide timely analyzed data and report on the monitoring activities and feedback to the programs; and write reports.

· Identify, document, store and share lessons learned (this includes success story too) that have implications for refinement of best programmatic practice.

· Conduct and document end of project learning reviews and share learning with partners/stakeholders.

· Ensure ethical and safe collection and storage of data.

Qualifications and Skills:

· University degree, preferably in statistics, information management, management, social sciences or related fields.

· Minimum of three (3) years’ experience working with NGOs or government agencies in planning and implementation of accountability programming in humanitarian or development programs.

· Strong knowledge and proven experience on project monitoring and evaluation.

· Ability to train partners and staff on developing and maintaining the Accountability Feedback and Response Mechanism.

· Knowledge of English, Hausa and Kanuri mandatory. Shuwa and Fulani would be an advantage.

· Strong analytical and critical thinking skills.

· Excellent written and oral communications skills in English.

· Strong interpersonal skills and ability to work in a diverse team and manage complex and sensitive organizational relationships.

· Demonstrable understanding of and commitment to promoting gender equity and the interests of vulnerable people.

· Enthusiasm for and commitment to CRS’s values and guiding principles.

· Ability to manage complex workloads and deliver work to tight deadlines.

· Ability to travel frequently and stay in difficult environments

Note, this position is contingent upon funding.