MTN Nigeria Job Vacancy for Customer Knowledge Analyst -Lagos

Job Description:

To Assist In Collecting, Evaluating, And Preparing Research And/Or Other Complex Statistical Data, Narrative Reports/Presentations And Recommendations, To Have A Better Understanding Of The Customers’ Needs • Interface With Financial Analysts And Business Units To Understand Their Data Requirements And Reporting Needs • Liaise With Product Management Managers To Understand The Data Needed To Support And Monitor Product Performance • Contribute And Participate In Campaign Idea Generation Meetings And Cross Functional Customer Lifecycle Management Meeting As Required • Develop And Utilize Data Collection Instruments And Methods For The Evaluation And Quality Control Of Research Or Operational Data. • Collect, Analyze, Interpret, And Summarize Data In Preparation For Generation Of Statistical And Analytical Reports And Provide Intelligence That Supports Decision-Making. • Coordinate Data Requests With Respect To Pre And Post Return On Investment Data Extraction, Data Sample For Analytics, And Other Ad-Hoc Requirements. • Perform Customer Lifecycle Management Data Analysis And Requests. • Maintain Computerized Collection And Track Relevant Data And Appropriate Records Of Research Methods And Results. • Utilize Specified Statistical Software To Analyze And Interpret Research Data, As Appropriate To The Individual Position. • Extract Qualifying Data, Based On Defined Campaigns And According To The Approved Campaign Road Map As Well As Manage And Update Engine Room Tools. • Demonstrate Broad Understanding Of Big Data End-To-End Ecosystem And Dependencies To Identify Trends In Customer Dynamics • Provide Support To Campaign Segmentation Analyst As Required.
Job Condition • Normal MTNN Working Conditions • May Be Required To Work Extended Hours
Experience & Training • B.Sc. In Statistics, Mathematics, Computer Science, Engineering Or Any Of The Other Numerate Sciences/ Social Sciences • 4 Years’ Experience Comprising: • Experience And Working Knowledge Of Data Mining/ Analysis Using Statistical Analytical System( SAS), Problem Solving And Reporting/Presentation • Experience In The Telecommunications Industry Is Desirable
Minimum Qualification BEd, BEng, BSc, BTech Or HND
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