GBLCAREERS

The ILO CO-Addis Ababa, is seeking to recruit a highly motivated and qualified candidate for the following position.

Computer Information Technology Assistant (G5)

The International Labour Organization (ILO) is devoted to advancing opportunities for women and men to obtain decent and productive work in conditions of freedom, equity, security and human dignity. Its main aims are to promote rights at work, encourage decent employment opportunities, enhance social protection and strengthen dialogue in handling work-related issues.

The Country Office for Addis Ababa would like to recruit a highly motivated and qualified IT Assistant for the day-to-day administration and management of the Computer network services of the ILO Addis Ababa Country Office. The IT Assistant ensures the office’s effective and efficient use of Information Technology (IT) and communications.

Description of Duties

Under the overall responsibility of the Addis Ababa Country Office Director, he/she will undertake the following duties.

· Install, maintain and upgrade computerized information systems, local area network services, electronic mail systems and software packages to ensure smooth operations and effective use of the computer equipment and network services.

· Liaise and interact with Regional IT Unit and INFOTEC (Geneva) on behalf of the office for standard issues, special hardware and software request, network configuration and all other network administration issues.

· Train the staff members of the office in all standard software applications of the ILO.

· Provide frontline assistance and support for users. Troubleshoot, and whenever possible, resolve problems on-the-spot.

· Maintain contact with suppliers and dealers for the procurement of hardware, software and supplies, and for the repair and maintenance of computer equipment.

· Maintain an inventory of computer equipment and supplies.

· Participate in meetings and activities aimed at improving service levels to the office.

· Collect and update information on computer configurations and the information technology methods in regional and/or area offices.

· Perform initial program load procedures and initiate the program operation.

· Participate in the testing of new or revised complex computer programs and operating manuals.

· Follow up the functionality of the connectivity devices and liaise with the IT Unit at Regional office and outsourced service company in case of connectivity problems.

· Provide local support to troubleshoot desktop and networking issues, escalate to HQ Service Desk as appropriate.

· Maintain Desktops, laptops, printers, videoconference system and any additional IT equipment to make sure they are operational when needed and also report any problem detected and take the necessary action to prevent a service interruption.

· Schedule, organize and support Tele and videoconference facilities.

· Administer user and group accounts in windows Active Directory.

· Perform other duties as assigned by the supervisor.

QUALIFICATION AND EXPERIENCE

Education – Completion of secondary school education, plus formal training in computers and computer systems from a recognized commercial or technical school or equivalent.

Experience – Five years of experience in the installation and maintenance of computer information technology systems, including experience in analytical work related to the job.

Languages – Excellent knowledge of written and spoken English. Good knowledge of Amharic is required.

Competencies – Ability to work accurately with automated data and to use automated systems. Ability to follow administrative computer procedures (e.g., data security and system operations). Good knowledge of the computer operating systems of the office. Good knowledge of the computer software packages used throughout the Office (Microsoft word, Excel, Outlook, Windows Active directory, etc…). Familiarity with personal computers. Demonstrated technical competence in network connections and services. Demonstrated ability to respond to the needs of computer systems users. Ability to troubleshoot hardware, software and network problems. Ability to learn new technologies. Ability to work in a team and to work under pressure. Ability to organize own work.

DUTY STATION AND REMUNERATION

The position will be based in Addis-Ababa (ECA). The ILO offers a competitive remuneration package in accordance with the United Nations common system of salaries, allowances and benefits.