GBLCAREERS

Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential. We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible. What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world.

Liberia is one of the few English speaking West African countries with a population of four million people approximately. The population is largely concentrated in the capital, Monrovia, where most of the economic activities of the country take place and where most businesses are located around the vibrant freeport which serves as a gateway to Liberia.
Maersk Liner in Liberia plays a major role in the container business and is committed to equality, employment, equity and diversity. Its also has an adequate coverage in Liberia with presence of Safmarine and Maersk Line.
Liberia belongs to the Côte d’Ivoire Cluster, which includes offices in Côte d’Ivoire, Sierra Leone, Liberia and Burkina Faso, with its head office located in Abidjan.

Reporting to the Sales and Country representative, the Safmarine CEP will be responsible for all Safmarine customer facing activities and for providing consistent high quality experience for new and existing customers. He will proactively seek to maximise sales opportunities to deliver agreed volume and yield targets. He will build strong and long term relationship with customers. A key role is to proactively establish mutually beneficial cooperation with customers by understanding their business drivers and needs, set directions and have a coordinating role with the GSC. He will also combine a process mind-set with commercial flair, contributing for the Pipeline Management.
Finally he will ensure that the SCL brand identity comes through strongly in all our customer ineractions.
We Offer
Global opportunities. When you join Maersk, you’ll find that the world is your workplace.
You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas.

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:
• Customer experience related systems.
• Build a good multi-level network across Maersk Line Liberia organization and Cote d’ivoire Cluster
• Soft skills such as turning complaints into opportunities, handling difficult customers and managing customers’ expectation and etc.
• Team work, cross-functional management & cross-cultural management
• Business rules in Agent’s Manual
• Process improvement (ad-hoc)
Key Responsibilities
Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.
• Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts. This includes conducting campaigns and sales promotions across customer opportunities.
• Identify when face to face interaction would benefit the relationship with the customer.
• Ensure all products and services are sold to the customer to maximise Safmarine profitability.
• Build strong relationships with all stakeholders including the Global Service Centre team.
• Be fully responsible for customer satisfaction and customer experience.
• Have a full understanding of customers’ business drivers, needs and requirements.
• Hand over terms and conditions agreed with customer to stakeholder groups, including Global Service Centre team.
• Manage sales pipeline, segmentation and accurate forecasting.
• Actively promote the use of e-commerce.
• Handle incoming customer service queries and issues, manage exceptions.
• Promote the Safmarine Brand in daily interactions.
• Maintain good relationship with local authorities
Who we are looking for
An energetic candidate who will grow along with the company, possessing qualifications below:
• Minimum 1-2 years’ experience in logistic field. Customer service and or sales is a plus
• Possess excellent communications i.e. verbal, written ,adequate skill in English with interpersonal skill.
• Open minded and high ability to handle change and challenges smartly.
• Proactively, energetic, hunger and fast to learn new things and adaptable to daily working when required
• Capability of building solid rapport over the phone
• Ability to build and maintain a strong network of customers
• Capability to overcome objections
• Confidence in decision making
• An excellent team player able to work under pressure
• Well organised, efficient and effective person with strong interpersonal and communication skills
APPLY NOW
Last application date: 15 April 2017.