Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 60 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA), we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.
We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.
We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed, which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.
We have the below vacancy available in our Organisation:
The H Band ER Consultant role is based within HR Shared Services
The role of the ER Consultant is to deliver a consistent and high quality HR Services experience concerning Employee Relations. To align to global standards in order to ensure a consistent, efficient and effective
Your responsibilities will include:
To be the first point of contact to the business for all ER process and policy queries and/or issues.
To provide an end-to-end case management service concerning all ER processes.
Providing of telephonic support and consultation to both staff and line management throughout the ER process. Liaise with the Employment Law division on complex cases.
To act as HR representative at the formal discussion/enquiry stages of the respective ER processes.
Ensure that the ER case files are updated and advise the WPA team to update SAP.
To facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process. This includes acting as liaison between the Insurer and other stakeholders and to facilitate the payment logistics as applicable.
Build and maintain relationships/clarify expectations with key stakeholders.
The ideal candidate for this role will have:
- 3-5 years’ relevant experience in HR related field/ER (essential) – with Degree/Diploma
- 3yr Degree/Diploma in HR/ER related field – essential
- Labour Legislation, BCEA
- Employee Relation Practices
- HR policies and procedure
In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding
- Microsoft Office software packages
- SAP (advantage)
- HR processes (advantage)
- HR Theories and Models
- Business Understanding
The base location for this role is Midrand, Corporate Park
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Location : Midrand Corporate Park 1685
Job Type : Full-time
Employment Type : Permanent
Closing Date : 21-Nov-16, 9:59:00 PM
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