MTN Nigeria, one of the leading telecommunication company in the country currently recruits for the position of job title : General Manager, Regional Operations North
job description • To operationalize and implement MTNN’s regional operations strategy within the regional environment and ensure that regional sales targets and service levels are achieved.
• To drive compliance and enhance MTNN’s corporate image and reputation by driving/championing the External Management Stakeholder Strategy.
• Extract value from what we already have through cross-functional/and or regionally focused activities such as: multi-functional business optimisation, contracts review and negotiation, cross-functional capital/budget efficiency projects etc.
• Innovation – identifying and taking advantage of new cross-functional business opportunities, e.g., through nurturing new business opportunities, products launched, product/process innovation, structural changes, etc.
• Maintain leadership in the ICT/Digital industry by influencing state legislations & policies, participating in state level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
• Enhance/expand MTN’s role in the larger national and ecosystem through participation as thought leader, executing regional/local CSR projects, involvement in (inter)industry non-ICT policy & think-tank activities, data analysis, reviews, etc.
• Cross-functional people leadership activities: coaching, staff development and motivation, employee networks mentorship/support, cross-division employee engagement projects, faculty roles, talent mentorship, etc.
• Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership/execution as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at Excom) etc.
• Facilitate the execution of the ROM Governance Structure and escalate variances promptly to the Sales & Distribution Executive.
• Identify and implement innovative, disciplined, and continuously improving business processes and systems in the region.
• Evaluate need and recommend opportunities for business development and expansion in the region.
• Develop weekly/monthly reports to track metrics/measures and monitor regional performance to ensure achievement of set targets.
• Review and evaluate regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems.
• Support, communicate, reinforce, and defend the vision, mission, values, philosophy and culture of the organisation.
• Establish processes/standards and evaluation of systems and technologies with regards to customer experience.
• Anticipate and effectively deal with issues that could enhance the region’s opportunities or adversely impact business results.
• Proactively identify, evaluate, mitigate and report on compliance, regulatory and reputational risks across the region.
job condition Normal MTNN working conditions
Experience & Training • First degree in related discipline / Masters advantageous
• Fluent in English and language of country preferable
• Possession of a post graduate degree in a relevant discipline will be an added advantage.
• 12 years working experience which includes:
• Senior management track record of 3 years or more
• 3 years’ experience in relevant industry/sector (FMCG/ Telecommunications/ Retail Banking/ service industry context)
• Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Retail/ Distribution planning
• Continuous education on GSM marketing and distribution (non-technical)
• Leadership skills
• Basic GSM Training
• Basic Telecommunication Fundamentals
• Internal conferences on telecommunications and consumer trends
• Relationship Management
• Business Law
Minimum qualification BA, BEd, BEng, BSc, BTech, HND or LLB
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