At Microsoft, we’re about helping customers realize their potential. From gamers to governments, moms to mega-corporations, we serve just about every kind of customer, all over the globe.
Many people think Microsoft = software. We do do software-but we also do hardware, services, research, and more. We work on PC operating systems and applications-like Windows and Windows Live. Products for IT professionals and developers-like Windows Server and Visual Studio. Online services such as Bing and MSN. Business solutions like Office and Exchange. And devices like Xbox, keyboards, webcams, and mice. We’re passionate about what we do.
What this means if you come to work here is opportunity-to do things that make a real difference in millions, even billions, of lives. To reach your potential. So why not take a closer look at Microsoft? We think you’ll find that amazing things really do happen here.
Job description
The EM:
Manages engagement risk and delivery quality.
Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with stakeholders.
Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan.
Builds his/her time into engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business
Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent.
Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW.
Drives project governance including activities concerning issue escalation within the client organization and internal to Microsoft, change management processes, and addressing concerns raised in quality reviews with Microsoft stakeholders, partners, client stakeholders and respective steering committees.
As this roles requires covering customer in ESA, the person is required to be based in a country that is part of ESA.
Responsibility
Business Initiation: Lead execution of creating the appropriate Statement of Work, Work Order, and subcontracting agreements that will allow for the formal authorization to proceed with delivery of services. Coordinate contractual reviews with various internal stakeholders. Review and provide guidance on customer change requests as they apply to scope of delivery. Orchestrate and lead subject matter experts to ensure services delivery is aligned with customer needs and minimizes risk to Microsoft
Business Planning: Determine appropriate life-cycle approach for services delivery, as well as define appropriate Services Delivery Team profile. Define customer and Services Delivery team responsibilities. Demonstrate keen awareness on inter-dependencies of complex deliverables and their impact to the overall delivery plan. Secure technical and project management resources to deliver the solution.
Business Implementation: Assess existing customer IT profile and determine an effective course of action and solution approach to deliver within existing contractual constraints and policies. Recommend appropriate professional services delivery strategies to address customer needs. Initiate the engagement with appropriate stakeholder participation. Establish and document the Conditions of Satisfaction (COS).
Business Monitoring & Controlling: Achieve utilization through the effective management and monitoring of the engagement ensuring clear direction to the services delivery team. Achieve accuracy in team staffing throughout the delivery lifecycle by continually monitoring delivery plan performance. Drive high satisfaction from stakeholders by improving and optimizing delivery status communications. Drive operational proficiency by overseeing timely customer invoicing
Business Closing: Share delivery execution performance (variation from the plan, customer feedback) with overall services community. From delivery performance data, provide suggestions on improvements to offerings and delivery processes.
Experience
5 – 8 years of related experience
Management by Influence, strong Team Leadership and orchestration.
Education
Bachelor’s Degree (B.S./B.A.)
IT Implementation (e.g. CMM and CMMI), IT Service delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and Industry-specific certifications (as and if applicable)
Knowledge, Skills, and Abilities
Analytical Problem Solving
Customer/Partner Relationships
Confidence
Cross-Boundary Collaboration
Impact and Influence
Interpersonal Awareness
Microsoft Product & Technology Expertise
Project Management
Strategic Insight
Value Selling