Wärtsilä is a leading provider of complete life-cycle marine & energy solutions and services to customers globally. By emphasising technological innovation and total efficiency, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. Visit www.wartsila.com.
Job description
The purpose of the Field Service Process is to ensure that the customer’s investment is productive throughout the life cycle of its installation by providing added value through operational support, enhancements and services.
This position is located in Lagos, Nigeria.
Application deadline
2016-05-04
Position description
– Perform advanced troubleshooting on equipment families according to customer requirements as well as quality, health, safety and environmental and cost targets.
– Have broad knowledge of Wärtsilä equipment families.
– Proactively advice and promote available products and solutions to customers.
Impact:
– Tactical: Specify new products, processes, standards based on organization strategy or set short- to mid -term operational plans.
Scope:
– Term 2 +1 years
Responsibilities
– Perform Field Service activities according to the work plan.
– Perform advanced troubleshooting on equipment families.
– May act as system commissioning engineer and may lead the related commissioning activities.
– May lead and manage assigned team and related activities during the work execution.
– Interact with customers during the work execution (e.g. conducting introduction meeting).
– Perform internal and external progress status of the assigned work.
– Create the Service Work Reports.
– Ensure that the work is executed according to Wärtsila Quality, Health, Safety and Environmental guidelines and
customer site procedures.
– Proactively advice and promote available products and solutions to customers.
Requirements
Qualification:
– General Skills Communication skills
– Cost awareness & effectiveness
– Cultural knowledge
– Negotiation skills
– Teamwork skills
– Wärtsilä quality, health, safety & environment skills
Language
– English
Professional Skills:
– Prof/NEW Service Delivery Contractual skill
– Customer understanding
– Deliver Solution to Customer
– processes & tools
– Installation operation, maintenance & repair
Product knowledge:
– System and solution knowledge
– Technical communication
– Technical problem solving skill
Prof/Project Management
– Project Management
Desired Behaviours:
Achieving results
Making change happen
Decisiveness and action orientation
Planning and target setting
Developing self and others
Communication
Situational and cultural sensitivity
Business and Customer focus Bachelor degree in Marine or mechanical engineering Minimum 1 year experience as propulsion superintendent or
5 years experience as propulsion Service engineer
Contact person to give further information
Ndjeutcha Albert
Country Open Nigeria
Job area:Service Delivery