Etisalat Nigeria,an innovative and caring network and one of the leading telecommunication company operating in the country is currently recruiting for the position of:
Job Title Manager.BSS HLS Operations_
Location Abuja,NG
Job Summary
Oversee the functions of the BSS support team, manage all BSS/RAN-related network activities and liaise with respective technical units to resolve network challenges
Principal Functions
Participate in major incident reviews, support incident managers in identifying real causes and accurate descriptions of incidents and impacts, recommend remedial actions and resolve all issues that are escalated
Perform second level and necessary back office support to Field, BSS and NOC teams
Coordinate BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, network upgrades, BTS/NodeB rehoming and packet switch configurations.
Coordinate the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
Coordinate corrective RAN/BSS maintenance as required, and assist field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS- related outage and network problems.
Implement crisis management and service continuity policies and procedures to ensure minimal disruptions to the business in the event of any disaster.
Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration.
Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
Investigate and identify root causes of major incidences and ensure its resolution.
Carry out other duties as assigned by the Director, FNME Operations
Educational Requirements
First degree in Engineering or a related field
Experience,Skills & Competencies
Six (6) to Eight (8) years work experience with at least three (3) in a supervisory role
GSM, EDGE, WCDMA Technologies
Understanding of Network Topology and Connectivity
Network Availability and Capacity Management
Fault and Incident Management
Change Management
Teaming
Delegation/ Supervisory
Communication
Accountability
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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