We’re a leading international bank, with more than a 150-year history in some of the world’s most dynamic markets.
We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.
Job description
* Serve complex service needs of Business Clients walking into Store
* Educate and steer client for interactions with the bank via Mobile/Web, machine channels
* Any additional service focused mandates to be discussed separately
* Supporting the client on any client-initiated needs
* Delivering on transactions, service requests, Mobile/Web training
* Updating CDD/ AML
* Migrating newly Commercial
* Managing Client’s credit situation
Key Roles and Responsibilities
Internal
* BC AML/CDD
* Credit operations
* BC product operations
* Solution Delivery (S2B)
* Credit monitoring teams
External
* Clients of Business Banking Team
Product broadening
* Understanding of businesses and financials
* BC specific product operations and credit operations
Client engagement
* Soft skills for client handling
Internal stakeholder engagement skills
* Objection handling
* Client training on digital solutions
Journey completion
* Ability to solve problems and close issues without handing over
* BC KYC/CDD set up for client type
Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
* Revenues, Asset and Liabilities of BC business at country and regional level.
* Image and reputation of department and the Bank.
Qualifications and Skills
* Good first degree or requisite technical skills gained through professional associations and practical experience (3-6 years’ experience)
* Good working knowledge of banking products.
* Complexity in managing portfolio of customers balancing effort/reward.
* Many day-to-day decisions regarding customers (not credit).
* Significant latitude in managing and prioritising workload.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.