Airtel in Rwanda is currently recruiting for the position of Head Operations and Support
Job description
Control, Manage and Support day to day network operations to ensure that the Glass Ball of Customer Experience does not fall 24/7/365, delivering Operational excellence and +1 Network Experience at most cost optimized model in the world.
- Day to day management of all Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and Perpetual quality ( Customer)
- Prepare and manage the annual operating plans OPEX (AOPs) for all the active and passive network systems in Airtel (Financial)
- Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP( Process Management)
- Regulatory Compliance
- Partner & Contract Management
- Build a capable and motivated team at Airtel to create a high performance team environment
Desired Skills and Experience
Educational Level:
Must have:
Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Master’s Degree in Engineering a plus)
Sound knowledge of Mobile Network O&M
Analytical and Presentation skills
Strategic negotiation skills
Must have:
10-12 years of varied experience in operation and maintenance in the Telecom industry
5-8 years managerial experience in a GSM/mobile company
With at least 3 – 5 years senior management experience in an area of network operations
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