Our company is a first-class business development and support services company. We aim to serve the business world with unparalleled cutting edge business development and support services by creating a high value growth opportunities.
Our Business Support Services deliver superior value to our customers.
Job Description
Our client is the market leader in the online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.
Our client is looking for a Hotel Coordinator in Accra.
As a Coordinator your main task will be to provide support in building the hotel webpages and training the new hotels on how to use our client’s extranet and systems can improve their availability and supply. You will also provide support to our client with new hotels, contacting, informing and advising them about how to meet the demands of the visitors on our client’s website. Furthermore you will offer support to the Account Managers with various tasks at the office.
This fulltime position will be based in our new office in Accra.
Tasks
- Liaison person for hotels to contact when they have questions and the Account Managers are unavailable
- Providing support to hotels or our client in building the webpage for hotels and/or maintaining hotel information on our client’s website;
- Verify that the website has accurate information on hotels and pictures of newly registered hotels;
- Delivering training to new hotels on how to use our client’s extranet and rates & availability system;
- Advise hotels regarding their webpages on our client’s website and how they can amend data with respect to supply, availability, specials, promotions;
- Providing hotels with information and advice by mail and email, including follow-ups;
- Looking after IT/administrative related tasks;
- In consultation with the Account Managers, provide information support to our client for new hotels;
- Liaise with hotels to ensure information is up to date;
- Check statistics in the control room and follow up;
- You will also need to be versatile and adapt quickly to the latest guidelines from our client.
Required Skills or Experience
- Fluent English speaker and writer; and local language would be beneficial.
- Fluent in French
- Affinity/experience within e-travel and/or hotel/travel industry is a plus;
- Pro-active, sense of responsibility and can work independently;
- Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
- Great face-to-face and telephone communication skills;
- Team player, motivated and enjoys to work in e-travel and hospitality;
- Business focused;
- Positive attitude;
- Hotel School or University background preferred.
- You already have a work permit to work in Ghana.