RouteSms Solutions Limited (RSL) offers excellent opportunities for professional growth, a competitive compensation package, and a highly collaborative work environment as well as international exposure. Our global footprint – spanning from Asia to Europe and the Africa – allows our employees to work and interact with clients from diverse cultural backgrounds. Our global scale and expertise covers mobile telecom market segments and provides employees with boundless opportunities to work ensuring that they never run out of challenges. offers excellent opportunities for professional growth, a competitive compensation package, and a highly collaborative work environment as well as international exposure. Our global footprint – spanning from Asia to Europe and the Africa – allows our employees to work and interact with clients from diverse cultural backgrounds. Our global scale and expertise covers mobile telecom market segments and provides employees with boundless opportunities to work ensuring that they never run out of challenges.
Job Code RSL008
Job Description
Take ownership of all standard and premium rated MO related duties and administration, as well as all escalated coverage, connectivity and routing queries
Supplier / gateway communications.
Training of staff in MO tools and processes when required.
Gateway communication: reporting failures and any errors, such as character encoding, non-delivery, delays or feature support to suppliers.
Respond to queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery queries from internal staff.
Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
Gateway monitoring to ensure gateway uptime is maintained.
Complete monthly feedback reports for management
Core Competencies
Good interpersonal and communication skills and able to communicate clearly. Ability to write clearly and concisely.
Identify and effectively respond to the diverse needs of customers.
Able to work reliably and responsibly with colleagues and manager to achieve all goals. Patterns.
Must be comfortable in Microsoft Windows environment with good working knowledge of the Internet, email (MS Outlook), MS Word, MS Excel and general computer concepts.
Broad knowledge of the Java Platform with specialization in the creation of multitiered applications.
Experience with Eclipse or another Java IDE.
Experience in .NET technology
Experience and Education
Experience in an IT and/or telecoms related position would be advantageous,such as technical helpdesk.
An IT or telecoms related certificate, diploma or degree would be advantageous.
To Apply :Email [email protected]
