Etisalat Nigeria, one of the leading telecommunication company operating in the country is currently recruiting for the position of:
Job Title Manager.Technical Support
Location Abuja,NG
Job Summary
Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit
Principal Functions
Manage the conduct of periodic process reviews cross the technical department with user groups
Manage all ERM initiatives across the QoS and Technical Support units
Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
Support as business analyst for identified process gaps within Technical unit
Support Technical SMEs in developing identified process across the business unit
Periodically review the utilization of processes within technical units.
Engage with Technical SMT as a business analyst on continuous operational efficiency
Set up and report on Vendor management Performance periodically, with cross departmental focus
Provide support on Company QoS Improvement Programs
Educational Requirements
First degree from a recognised University
Experience,Skills & Competencies
Six (6) to Eight (8) years work experience with at least three (3) years in supervisory role
Data Gathering and Analysis
Process design
Problem Solving
Communication
Change Management
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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