Engine is a technology-recruitment company. We apply the latest cutting-edge technologies to attract the best talent faster and more efficiently. On another level, our approach involves deep understanding of very specific technical disciplines, strong analytics and data-driven recruitment process.
Engine builds engineering and leadership teams for the companies of industrial sector:
Oil & Gas
Mining
IT & Telecom
Construction
Power Generation
We don’t believe in superficial search. Focus on innovation and technology enables us enhance the outreach and uncover hidden talent pools worldwide.
ABOUT THE JOB
The role is open with one of our client, well-established international company operating in industrial sector.
This position is responsible for diagnosing and troubleshooting product software and hardware incidents reported by client’s customers.
Successful candidate should have strong knowledge in troubleshooting, networking, operating systems, database diagnosis and repair.
RESPONSIBILITIES
- Focus on resolving advanced customer incident submissions.
- Provide assistance to Sales and Field teams on technical issues.
- Recognize when a customer is likely to run into future problems and proactively share information to resolve the issue.
- Own and follow-through on customer escalations.
- Reduce incident backlog and average incident age within the department.
BACKGROUND
- Degree in Computer Science, Information Systems Management or related field.
- 3+ years of software support experience with Microsoft, Linux and Sun Operating Systems.
- Excellent knowledge of SQL Server, web server applications, CISCO routers and routing protocols.
- Professional certifications is an advantage.
- Excellent customer service and problem solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to run extensive telephone and email interactions with customers.
- Excellent verbal and written communication.
- Fluent written and spoken English.
APPLY NOW