Etisalat Nigeria, one of the leading telecommunication company operating in the country is currently recruiting for the position of:
Job Title Manager.Special Projects (Managed Services)
Location Abuja,NG
Job Summary
Manage vendors, contract execution and strategic projects; ensure
vendors deliver all contractual obligations and commitments based on
agreements in line with operational service level agreements (SLAs) and
management of operational expenditure within budgetary provisions.
Principal Functions
Monitor vendor performance against evaluation criteria defined
within contracts.
Oversee Etisalat contracts SOWs/ SLAs and design documents,
evaluate/monitor vendors’ compliance to contracts.
Manage and analyze RFP technical evaluation in vendor selection
process to achieve optimum technical capability as a key vendor
selection criterion.
Manage and evaluate vendor invoices credibly to align with
contract/ service availability and quality
Manage operational expenditure and monitor spend within approved
budget.
Manage strategic operational projects such as conducting financial
analysis that compares the benefits and risks of budding Etisalat
business decisions.
Ensure vendors provide service and support as outlined in the EOT
contract terms in order to achieve performance and Etisalat strategic
goals.
Collaborate with key vendor leadership personnel to provide
continuous process improvement.
Provide feedback on contracts loopholes and participate in the
negotiation of new contracts and changes to existing contracts.
Escalate major vendor issues to the Director, Network Operations
for resolution.
Maintain a strong relationship between vendors and Etisalat related
stakeholders to ensure goal alignment, flexibility and productivity of
the vendor
Mange the vendors to deliver on job training (OJT) to enhance
Etisalat teams competencies.
Educational Requirements
First degree in Communication/Arts/Engineering or any relevant
discipline.
Experience,Skills & Competencies
Six (6) to Eight (8) years’ work experience with at least two (2)
in a in a role that involves management of OPEX expenditure, budget,
contracts and vendors.
Business Application Knowledge
Service Continuity Management, Monitoring and Control
Project Management
Contract Management
Change Management
Communication
Problem solving
Leadership and People Management
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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