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John Snow Inc. is a leader in improving the health of individuals and communities by providing high-quality technical and managerial assistance to public health programs worldwide. JSI has implemented projects in 104 countries, and currently operates from eight U.S. and 81 international offices for the past 30 years.

Job Description

JSI Research and Training Institute, Inc. is a leader in improving the health of individuals and communities by providing high-quality technical and managerial assistance to public health programs worldwide. JSI has implemented projects in 104 countries, and currently operates from eight U.S. and 81 international offices for the past 30 years.

• Job Title: Knowledge Management Program Manager
• Reports to: Chief of Party
• Location: Tamale

SPRING/Ghana is seeking a knowledge management (KM) professional to develop and implement a project-wide knowledge management and communications strategy.

• This position streamlines communications efforts within the SPRING/Ghana team; develop and strategically disseminates materials and documents about SPRING/Ghana to an external audience.
• The KM Program Manager will work with the SPRING/Ghana Chief of Party and the SPRING/USA KM Advisor to set a clear KM vision and direction, prioritize activities, execute work plans, and lead the production and dissemination of county wide publications and promotional materials.
• The successful candidate will have excellent written and editorial skills, and will ideally have USAID experience working in public health and/or international development.
• A demonstrated ability to work as a team member, while also managing tasks independently, is essential.
• The Knowledge Management Program Manager will report to the SPRING/Ghana Chief of Party. The position is based in Tamale, Ghana.

Responsibilities
Specific responsibilities include, but are not limited to the following:

Communications:

• Develop a SPRING/Ghana strategy for Knowledge Management and Communications that includes mechanisms for creating, distributing and sharing experiences, innovations, and best practices- do we have this Ben?
• Provide KM direction and support to the SPRING/Ghana Chief of Party and country office
• Develop promotional materials and promote, via SPRING’s existing website, social media, listservs, and other venues where relevant
• Assist in the development and production of deliverables such as annual reporting, quarterly reporting and other required deliverables
• Collaborate with technical staff in writing and editing marketing materials, including success stories, technical briefs, tools, and other reports
• Undertake fact checking, writing and copy editing, and version control
• Develop country and/or regional dissemination lists and ensure that SPRING targeted audiences receive SPRING materials; monitor and track dissemination
• Ensure KM activities are being implemented on budget and schedule
• Ensure a high level of quality for all SPRING/Ghana materials in accordance with SPRING branding guidelines
• Liaise with SPRING/USA to develop and promote SPRING/Ghana activities via social media and SPRING’s website

Program support:

• Develop procedures and tools to ensure effective communication between Accra, Tamale, and district level staff
• Work with country staff to ensure that knowledge and information is being shared in a consistent and organized way
• Work with the country staff to ensure that project resources and news are made available to staff and the public in a timely manner
• Assist in documenting and disseminating country results, either via newsletters, success stories, quarterly reports, or other reporting mechanisms
• Provide day-to-day management and coordination of communication activities
• Provide technical advising in communications and guide program staff to enhance their communication skills such as preparing PowerPoint presentations, developing success stories, taking good photos, etc.
• Engage in program work planning process

Required Skills or Experience

• College degree and at least 6 years of experience in communications, information and Program management, international relations, public health or related field
• Experience working with health and development programs in the area of Knowledge management and/or communication; experience with nutrition related activities and monitoring & evaluation preferred
• Proven ability to develop, write and edit technical content for both print publications and the web
• Demonstrated managerial and organizational skills in a fast-paced environment with flexibility to adapt to changing priorities and deadlines
• Ability to establish and maintain excellent relationships with SPRING team members, donors, and other cooperating agencies
• Fluency in written and oral English. Excellent written and verbal English language skills
• Excellent organizational skills
• Experience working in a team setting
• Experience with Google Analytics, Drupal, open source platforms, Excel, email marketing software, such as Constant Contact, and event database management skills
• Experience working with social media tools, such as Twitter, FaceBook, Google+, Vimeo, and YouTube
• Experience using Adobe Suite, Acrobat Professional, and 508 compliance requirements