Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary
The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery.
A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.
Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction.
All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line
Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointees “grandparent” line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.
Responsibilities & Tasks
- Ensure service delivery execution
- Contribute and support services sales
- Apply Service Delivery Process and Models
- Apply Service delivery strategy
- Create a productive work environment for individuals
- Create a productive work environment for own organization
- Drive Performance Management (Process)
- Drive Competence Management
- Conduct Resource Management
- Manage unit finance
Position Qualifications
Core Competences:
- Customer Insight
- Market Insight
- Innovation Skills
- Interpersonal Skills
- Financial Acumen & Skills
- Sales Process knowledge
- Service Delivery Process, Models & Strategy
- Working with People
- Formulating Strategies & Concepts
- Relating & Networking
- Adhering to Principles & Values
- Leading & Supervising
- Adapting & Responding to Change
Minimum Qualifications & Experience Requirements:
- MSC, MBA or equivalent through experience
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks