Job description
Sales Manager (internally referred to as General Manager/GM) is the first key leadership role within the company. The GM is responsible for leading all aspects of the business centre under their control. This involves delivering our service to customers on a daily basis as well as managing the centre and its performance. This is achieved through effective business planning, developing your people and growing new and existing customers. To be successful, excellent leadership, planning, and execution skills are required. The GM must continuously improve performance, identifying opportunities and overcoming challenges.
Key Relationships
- Centres vary from small drop in locations to large 5 star business centres in over 100 countries
- New and existing customers
- Centre team
- Line manager
Key Areas of Responsibility
Leadership
- Recruit, induct, train and develop your team to maximise their performance and engagement
- Lead by example and set the highest standards through personal conduct
- Assign and delegate clear tasks and responsibilities
- Develop a well thought out business plan with clear achievable objectives
- Identify business opportunities and implement effective solutions to capture
Effective Business Planning
- Every month review, improve and update the centre business plan
- Communicate to your team and deliver the business plan actions
- Continuously drive EBIT (Earnings Before Interest and Tax) and EBIT margin through revenue growth and close control of costs
- Support new company initiatives, including the implementation of new tools and systems to enhance efficiency
Grow the Business
- Manage and develop a pipeline of new business to maximise centre occupancy and usage
- Sales effectiveness: Deliver key metrics of conversion and price
- Grow the relationship with existing customers
- Retain and renew relationships with existing customers
- Influence the volume of new business where required through effective local marketing activities and broker engagement appropriate to the centre
Customer Service
- Lead by example, creating a strong ethos of customer service throughout the team
- Drive customer retention through great service and focused customer engagement
- Build profitability by developing the products and services existing customers access
- Maximise customer satisfaction results through regular customer engagement and the highest level of centre standards
Desired Skills and Experience
Skills and Experience
Customer service focused with the ability to remain flexible and calm in high pressure or continually changing situations
- Strong communication and interpersonal skills, able to engage and motivate people to take action
- Comfortable making decisions, evaluating options and considering consequences
- Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision
- Knowledge of MS office; Word, Excel, PowerPoint and Outlook
Desirable
- Proven success working in a commercial, customer focused environment
- Successfully managed, trained, developed and motivated teams to deliver high performance and maximise productivity
- Previous sales experience
- Previous experience generating new leads
- Previous P&L ownership
- Professional communication skills with a high success rate in building and maintaining relationships
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