Supermart.ng, the largest online supermarket in Nigeria, is currently seeking to employ suitably qualified candidate to fill the position below:
Job Title: Order Processor
Location: Lagos
Responsibilities:
Manage flow of customer orders from initiation to delivery
Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
Determine the best delivery method for each delivery
Negotiate rates with logistics service providers
Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery
Drivers and retail partners
Prepare end-of-day report with complete and accurate information
Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
Anticipate and react to spikes in order volume and manage backlogs if they arise
Respond to customer queries by phone and email in line with company’s standard operating procedures
Lead or participate in cross-functional initiatives
Ensure sharing of best practice among the team to drive efficiency
Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Not Specified
Qualifications and Requirements:
A University Degree in any discipline
1-3 years’ experience
Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
Must be computer literate
High level of proficiency in Microsoft Excel
Good written and spoken English
Excellent communication and interpersonal skills
Good diction and telephone manner
Customer-centric with a pleasing demeanor
Ability to effectively plan and manage time and other resources
Ability to take initiative and work independently without supervision
A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level
Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds
Must have high-energy, be enthusiastic and display professionalism at all times
Ability to multi-task and work under pressure
Must have integrity and high moral standards
Maintain high standards of cleanliness and presentation
Application Closing Date:
8th September, 2015.
How to Apply:
Interested and qualified candidates should forward their CV’s