gblcareers.com

Are you an expert in placing orders using oracle ERP and follow up?

Are you an expert in compiling shipping documents?

We are currently recruiting Customer Service who has around Min 2 years of experience in UAE preferably or in the GCC, to join our team in Dubai.

Reporting to the Department Manager – CRM, The Customer Service coordinates and liaises on daily basis with customers and/or suppliers. He/she manages all aspects of the order process from point of receiving an order to final delivery within given timeline. He/she also services the customers through handling their queries and complaints.

As a key role in the organization, the Customer Service must display a capacity to uphold the values of Chalhoub Group: Respect – Fairness, Integrity, Humility, Excellence – Role Model, Commitment and Efficiency and Entrepreneurial Spirit – Leadership, Ingenuity and Team Spirit.

Main Responsibilities:

1. IT Support

• Update and create new references for item and products
• Generate Sales Orders and Order acknowledgements (Performa Invoices to be sent to customers for approval)
• Generate delivery instructions and communicate them to relevant parties
• Maintain all relevant reports like stock reports, back orders reports, purchase prices of all the division’s brands, sales prices to clients, clients’ monthly stock and sales
• Manage backorders and update discontinued items with relevant replacement item
• Maintain the filing system/database of customers/suppliers consistent, up-to-date and as per audit standards’ requirement

1. Customers

• Liaise on daily basis with the customers to initiate and follow up on Sales Orders
• Send order acknowledgement to the customers providing them with a proposed delivery date
• Handle and follow up on customers’ complaints, if any
• Review the returns of (Delisted/Damaged/Defected) products from the customers and take necessary action
• Follow-up on payments

1. Suppliers

• Review inbound stock deliveries and plan customers’ orders accordingly
• Liaise on daily basis with the suppliers to confirm the company’s Purchase orders and follow up on delivery dates
• Meet with the supplier every two weeks to coordinate workflow
• Maintain harmony among customers/ suppliers and resolves grievances, if any

1. Coordination

• Liaise on daily basis with Logistics and Warehouse (PSAS or supplier), for shipping schedules, shipping modes, ETA and ETD of both clients and suppliers’ orders
• Maintain shipment status database
• Meet periodically with the Marketing Executive to remain updated on new products and their availability
• Liaise with the Accounting Department on issues concerning advance payments from clients, credit notes or debit notes, general payments…etc.
• Confirm export prices and availability of stock through sales administrators
• Liaise with sales administrators/commercial team to ensure goods are packed/invoiced/documents legalised and delivered on time

For Traveller department

1. Review

• In-flight sales brochures/validity
• Price list update/visuals applied
• Description of products and text
• Competitors list/update

1. New Proposals

• Coordinate with Marketing for new prices and samples
• Prepare offers for the client
• Maintain Selections for sales onboard and concerned updated
• Analyse margins and cost ratios.