Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
JOB PURPOSE * Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
* Meet clients when required (ie once a month)
* Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
* Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions
Key Responsibilities * Relationship deepening by proactively reaching out to & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
* Acquiring from ETB client referrals (MGM)
* On boarding clients on Business working capital (BWC) proposition.
* Supporting the client on any client-initiated needs
* Delivering on transactions, service requests, Mobile/Web training
* Updating CDD/ AML
* Managing Client’s credit situation
Key Relationships
Internal
* BC Specialist
* KYC/CDD unit
* Credit operations
External
* Clients of Business Banking Team
Skill requirements
Product broadening
* Understanding of businesses and financials
* Enhanced multi-product BC knowledge
* Market and competition knowledge
Client engagement
* Presentation and soft skills tailored to engaging business owners
* Internal stakeholder engagement skills
* Closing deals
* Ability to drive and manage client interaction
* Communication and presentation skills
* Negotiation and objection handling
* Client training on digital solutions
Journey completion
* Discipline and time management to handle a client portfolio
* Ability to solve problems and close issues without handing over
* Strong analytical ability
* Understanding of BC KYC/CDD principles
Key Roles and Responsibilities
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In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Qualifications and Skills
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Diversity and Inclusion
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