Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions.
We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it.
It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
Job description
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential every day. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.
Job Summary
The Head Operations CU Nigeria reports to the Country Unit Nigeria Head and is a member of the Region sub-Saharan Africa Operations Management Team.
He or she is overall responsible for the Operations Delivery strategy development for Nigeria and the successful execution of all Service delivery activities in Nigeria, Managed Services, Customer Support and Project based in line with contractual agreements, customer satisfaction and profitability and is the key owner and developer of the service capabilities in Nigeria and has therefor a profound impact of Service delivery and the quality of services provided the customers. Continuous improvements on the processes and tools to ensure efficiency and exceeding customer expectations can only be achieved by clear strategy related to competence based operations and growth of local talent and success planning. The job includes leading the Operations units within Nigerian market with a line management responsibility of > 500 staff.
The ideal candidate understand customer needs, translates them in delivery actions in order to ensure customer satisfaction and into a tactical plan for organization development and competence management and wanted individual behavior to ensure talent development and create a strong retention bench. The ideal candidate is also passionate about their job and ensures strong team spirit and performance culture in the operations team
Key Responsibilities
- Create and drive operations across all areas of the portfolio
- Drive project management to secure margins and quality
- Implement Global and Regional delivery strategies and directives
- Drive forecasting and dimensioning of delivery capacity based on business needs
- Drive value add sales
- Drive and implement competence management according to business needs
- Optimize the service delivery and secure quality of delivered services
- Drive a multi country organization
- Drive transformation based on understanding of the offshore business
- Ensure project management and resource planning engagement
- Drive a commercially oriented operations organization (e.g., add-on sales)
- Support for proposal preparation
- Handle operational sourcing (ordering through established frame agreements)
- Drive operational sourcing and supply to profitably deliver on customer commitments.
Requirements
Education :
- University degree in Business or Engineering / ICT
Experience:
- > 15 years working experience in an international Telco or IT environment of which 5 years in Ericsson or similar competitor
- Experience working for an Operator or in an Managed Service environment
- At least 5 years experience in leading leaders
- Working experience in emerging markets mandatory, experience in Nigeria preferred
- A leader who is versatile, has a bias for action, a strong team builder and who is used to work in a matrix environment, drives change, is transparent, firm and fair and highly collaborative
- Deep experience from service delivery, sales and project management, complemented with experience from sourcing & supply.
- Strong Project Management and CFR experience
- Strong stakeholder management skills (internally as well as externally)
- Vast experience from forecasting and dimensioning of delivery capacity based on business needs as well as implementation of delivery processes.
- Strong ability to drive business with existing as well as new customers.
- Ability to effectively translate customer engagement needs into requirements on delivery and operations.
- Ability to lead a complex organization with operations for multiple customers. Realize synergies across countries and customers while ensuring quality. Execute & prioritize resources and capabilities in accordance with short- and long-term priorities of the Hub.
- Strong innovative approach from vision to strategic direction for Hub Operations, effectively balancing business need and cost efficiency
- Clear understanding of capabilities needed for the Hub as well as ability to attract, develop and retain competence based operations resources.
- Strong communicator and ability to motivate and engage to empower and develop culture, competence and skills
- Ability to lead multi-cultural and cross functional teams, empowering and creating synergies
Primary country and city: Nigeria (NG) || Lagos || APPLY NOW