Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Job Purpose
The role holder will be responsible for accurate performance reporting and insights generation to support various Business Units in their day-to-day activities
Key Accountabilities
Reporting
- Analysis & roll-out of customer / usage-related data to business users for effective planning decisions
- Accountable for documentation of Functional requirements and handed over to Technical Architecture team
- Analyze Commercial KPIs as well as improvements to overall performance reporting.
- Development of pro-active and innovative analysis leading to greater customer understanding.
- Gathering, management and maintenance of reporting catalogue for all business users
- Development of standard and custom reports, dashboards and other information delivery solutions
- Summarized monthly tables
- Site wise KPIs reports
- Gross Adds by channel (CP/TSM/Agency/Shops etc.) for sales commission calculation
- Site wise activations for the zones
- One Network Usage Report
- Customer Market Share/ SOGA & SONA Reports
- Traffic Market Share (TMS) Report
- Zonal Key-city reporting
- Daily Biz Intel SMS (Revenues, Activations, Recharges)
Operational Planning & Decision Support
- Track implementation of identified business opportunities based on agreed parameters
- Analyze the financial impact of all PCNs with business case / cost saving initiatives for business implementation.
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
- A University degree in Social Sciences, Economics/ Statistics and/or Business Management
- Strong knowledge of Oracle MS SQL, OBIEE, Cognos Reporting Platforms
- Very strong knowledge on the telecoms business Key performance Indicators (KPI)
Relevant Experience
- Minimum of 5 years in business intelligence reporting or data warehousing environment, 3 of which must be in telecom industry.
- Clear understanding of database structures and customer life-cycle
- Familiarity with data warehouse application design
- Experience in designing easy to use reporting instruments and dashboards
- Extreme working knowledge of Excel; PowerPoint and Burst presentation skills
- Ability to work well in teams
Other requirements
- Result Ability to travel in the course of work requirements
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