Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.
Non-Interest Banking Relationship Manager
Job ID: 12874
Division: Business Banking
Position Category: Business Banking
Division Proposition
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful NIB Relationship Manager to help us fulfil our business objectives and build customer loyalty.
Position Description
Main Purpose
To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branch(es) under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.
Key Responsibilities:
To engage Companies and other corporate organizations on a continuous basis for acquisition opportunities in Personal & Business banking.
To execute robust relationship management techniques that would ensure optimum customer retention
Identify opportunities in markets, Cooperative Societies/Associations/Unions and engage market associations and representatives of these cooperatives/associations for acquisition.
To coach and guide team of Direct Sales Agents (DSAs) towards sales achievement
Relate well with operation staff to ensure minimal Turn Around Time is achieved on account opening
Assume accountability for delivery of Asset and Liability budgets
Monitor adequacy of income from fees and commission
Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document
Key Performance Measures
Delivering on the branch(es) budget in terms of Revenue, Value and Volume figures
Ability to grow the clientele base of the branch(es)
Innovative Business Development input through constructive feedback from the market
Create sales pool for NIB DSAs
Key Dimensions of the Job
Relationship management at the branch level; customer retention and acquisition through referrals.
Important Relationships
Internal Relationship – Branch Manager, NIB Zonal Head, DSAs, Branch Staff and Credit departments
External Relationship – Both Personal and Business Banking Clients, Organizations management staff etc
Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Not Specified
Required Skills and Qualifications
Problem Solving, Planning and Decision Making
Numerate and analytical skills
Sound Knowledge of local market
Good communication skills
Good leadership skill
Must be a goal getter
Knowledge, Experience and Personal Competencies
Knowledge
Good banking relationship knowledge and skill
Strong Numerical Skills
Sound knowledge of economic trend and local markets in Nigeria
Working knowledge of branch banking
Sound knowledge of the banking industry and competitors
Strong Negotiation Skills
Experience
Minimum of 2 years cognate working experience.
Good Computer literacy
Personal Competencies
Strong interpersonal skills
Ability to work under pressure
Strong Analytical and numerical skills
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
APPLY NOW