Job description
PRIMARY OBJECTIVE:
To ensure that their establishment is run efficiently, any problems are quickly rectified, that standards of cleanliness and maintenance are upheld (in rooms, bathrooms and public areas), that budgets are controlled and that their teams of staff are well trained and managed.
PRINCIPAL ACCOUNTABILITIES AND RESPONSIBILITIES:
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
Assist in keeping the guest house clean and tidy, at all times
Deal with guest complaints in a professional manner
Manage and maintain the administration of all reservations.
Complete all daily administration tasks as required
Monitor and oversee maintenance issues
Provide reports, as required, for the guest house management
Manage and maintain correct staffing levels in line with Company policies
Complete all required health and safety/fire checks on time
Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
Report any security issues to the head office security Management team
PERSON SPECIFICATION:
Must have a minimum qualification of HND/B.Sc., any additional qualification will be an advantage.
Must have good working knowledge of the hospitality industry.
Must be able to have Leadership skills, managerial skills, planning skills, directing skills and organizational skills
Must have excellent communication skills
Ability to work in a multi racial environment
Excellent public relations
Team building skills
Proficiency in the use of Microsoft office tools.
Must acquire at list 3-5 years experience in hospitality sector with a least 2 years in a supervisory role
WORKING RELATIONSHIP:
To interact with the Guesthouse Manager other Supervisors and support staff.
Email to:
[email protected]
