Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
Business Analyst, New Products Development
Location: Lagos
Job Purpose
To ensure first time right (FTR) delivery of strategic products and services, thereby enabling the organization to maintain competitive edge in terms of innovation and time to market.
The role holder will directly engage with the product development verticals in Commercial (locally and at group level) to interpret CRF / PCN, scope and plan the project, also work with appointed vendors / systems integration partners to ensure the requirements are captured, prioritised, planned and delivered based on agreed timelines.
Key Accountabilities
Initiate and manage NPD process via SDLC, Product development, monitoring and control and Internal Stakeholder management
- Interpret URS / PCN and develop CSRs
- Constitute cross-functional product development teams.
- Drive requirement specification sessions (RSS)
- Develop and refine project plan and detailed work plan to effectively manage, the effort, scope, product deliverables, milestones, resources, etc.
- Develop project control framework to cover the establishment of a sponsor group, risks and issue management, and communication management
- Plan contracting, procurement and purchasing of materials
- Execute, monitor and control different aspects of the product development lifecycle.
- Employ effective change, risk and communication management to drive the progress toward the agreed goal
- Conduct status update meetings and report product development progress
- Manage time, quality, scope and cost of project and correct deviation from plan
- Manage stakeholders
External Partner Management Process
- Drive third party partner engagement for new product development
- Manage product delivery and payment milestones with strategic partners.
- Liaise and review SLAs with vendors
- Ensure prompt response to Group request on product development activities.
- Prompt resolution and management of issues with vendors.
Job Requirements
Required Experience: 5-7 year(s)
Desired Courses: Computer Science
Desired Skills and Experience
Educational Qualifications & Functional / Technical Skills
- Graduate Degree : BSc Computer Science or related discipline
- Project management certification would be an advantage
Relevant Experience
- 5 years of project management experience in the TELCO space with Product development experience.
- 3 years business analysis experience with a bias in Information Technology.
Other Requirements
Achieving Results, & Delighting the Customers
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