MacTay Consulting is recruiting for a Help Desk Executive. MacTay Consulting is a business management consulting, HR advisory and outsourcing firm that has been in existence for over 30 years.
Help Desk /Business Support
Location: Lagos.
Immediate Responsibilities:
Provide general support to callers that is internal and external, on a variety of issues by responding to telephone calls, emails, and “in-office” requests.
Transfer calls to relevant parties whether inbound or outbound
Log all requests and escalate to relevant departments as necessary.
Maintain up-to-date documentation
Occasionally support recruitment projects.
Ensure high customer satisfaction levels are maintained.
Courier maintenance that is for incoming and outgoing packages.
Additional responsibilities assigned as necessary.
Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Not Specified
Requirements:
1-2 years of call center experience
Minimum of Bachelor degree
Strong customer service skills
Strong written and oral communication skills
Intermediate to Strong Microsoft Office skills; preferably excel and word
Must be a team player with a positive attitude
Must be a self-motivator willing and eager to work in a competitive environment
Experience: 1-2 years working experience of call center/customer service
Salary: N85,000
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