Graduate Customer Knowledge Analyst At MTN Nigeria
Job Title Customer Knowledge Analyst
Job Description • Interface With Financial Analysts And Business Units To Understand Their Data Requirements And Reporting Needs
• Liaise With Product Management Managers To Understand The Data Needed To Support And Monitor Product Performance
• Contribute And Participate In Campaign Idea Generation Meetings And Cross Functional Customer Lifecycle Management Meeting As Required
• Develop And Utilize Data Collection Instruments And Methods For The Evaluation And Quality Control Of Research Or Operational Data.
• Collect, Analyze, Interpret, And Summarize Data In Preparation For Generation Of Statistical And Analytical Reports And Provide Intelligence That Supports Decision-Making.
• Coordinate Data Requests With Respect To Pre And Post Return On Investment Data Extraction, Data Sample For Analytics, And Other Ad-Hoc Requirements.
• Perform Customer Lifecycle Management Data Analysis And Requests.
• Maintain Computerized Collection And Track Relevant Data And Appropriate Records Of Research Methods And Results.
• Utilize Specified Statistical Software To Analyze And Interpret Research Data, As Appropriate To The Individual Position.
• Extract Qualifying Data, Based On Defined Campaigns And According To The Approved Campaign Road Map As Well As Manage And Update Engine Room Tools.
• Demonstrate Broad Understanding Of Big Data End-To-End Ecosystem And Dependencies To Identify Trends In Customer Dynamics
• Provide Support To Campaign Segmentation Analyst As Required
Job Condition • Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
Experience & Training
Experience:
• 4 Years’ Experience Comprising:
• Experience And Working Knowledge Of Data Mining/ Analysis Using Statistical Analytical System( SAS), Problem Solving And Reporting/Presentation
• Experience In The Telecommunications Industry Is Desirable
Minimum Qualification BSc
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