Electricity Sales Representative (ESR)
JOB PROFILE Electricity Sales Representative (ESR)
COMPANY Ikeja Electricity Distribution Company PLC
POSITION Officer
LINE MANAGER Team Member Leader Electricity Sales Representative (Undertaking)TL, ESR
A. Purpose Statement
The role requires the jobholder to perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer. The role also entails ability to manage customer relationship relating to meter reading and bill distribution.
B . Key Responsibilities:
Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
Performing remote monitoring of meter behavior using human machine interfaces (HMI)
Performing remote energy usage tracking
Customer meter reading and capturing meter status/remark.
Providing customer meter reading books/cycle and updating reading sequence.
Managing daily meter reading data download and upload preparation.
Performing manual data entry for customer meter reading and meter reading status on a daily basis.
Managing meter reading instrument availability for meter reading activities.
Preparing daily reading upload batch files.
Managing customer complaints related to meter reading.
Assisting Team Member-Meter Reading for improving meter reading efficiency.
Vetting of bills in relation to reading submitted
Prepare exception reports.
Bill distribution to customers.
Meter reading and bill distribution reporting.
Performing on site activities/supervision/site visit with regards to installed meters.
Special customer meters re-reading/site visit.
Performing customer premises visits for customer database cleanup.
New customer capture and periodic customer tariff reclassification
Coordinating with other departmental officersto attendto customer complaints related to meter reading activities.
C. Knowledge, Skills and Experience:
Minimum 3 years field experience in sales and marketing
Good communication and analytical skills
Basic knowledge of the power industry
Basic computer proficiency (MS Excel, Word, Outlook)
D. Minimum Qualification/Experience
Holder of first degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field.
E. Personality Traits& Qualities
Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to take ownership and responsibility
Ability to multi-task,work under pressure
A desire to learn and improve skills and knowledge
Fastlearner,energetic and enthusiastic
Adaptable and flexible to business demands
Strong organizational and planning skills
Positive’can-do’attitude
Teamplayer
Attention to details
F. Working Relationships:
Team Lead Undertaking
Team Member Leader Electricity Sales Representative
Other staff
Customers
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