Ikeja Electricity Distribution Company is currently recruiting for the position of Call Centre Agent
Role Purpose;
A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.
Role Accountabilities;
- Respond to billing inquiries and handle customers’ high bill complaints
- Provide information about company programs, products and services
- Report electric emergencies and outages
- Provide data to customers requesting new services and/or construction
- Seek resolution of customer complaints
- Respond to utility commission and agency inquiries
- Updating customer account.
Experience and Qualification;
Qualification, Experience and Essential Knowledge;
Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent
Skills;
- Excellent oral/written communication and interpersonal skills
- Professional and courteous demeanor
- Ability to multi-task in a fast-paced, high-volume environment
- Excellent problem-resolution skills
- Strong systems skills
- Ability to learn, retain and apply large amounts of product, procedure, policy and system information
- Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
- Ability to accept and incorporate constructive feedback to improve performance
- Flexibility in responding to change or business needs
- Willingness to help peers
- Excellent attendance and punctuality
- Good team player
- Self-starter
- Male candidate is most preferred
- Candidate must be fluent in Igbo or Hausa language
- APPLY NOW