Etisalat Nigeria, one of the emerging leading telecommunication company operating in the country is currently recruiting for the position of:
Specialist, Process Review & Operational Efficiency
Maintain the Quality Management System (QMS) and ensure its sustainability by championing audit programs and process review exercises, establishing root cause analysis and engaging stakeholders for the resolution on nonconformities.
Implement enterprise policy development to deployment and process performance monitoring with the intent of supporting the effective delivery of objectives.
Principal Functions
Document and communicate process review reports with identified process gaps to stakeholders and monitor implementation of corrective actions
Communicate process review reports and identified process gaps to stakeholders and monitor implementation of corrective actions
Support the maintenance of quality Management System to promote the organisation’s competitive edge
Ensure the documentation of non-conformities and root causes with correction and corrective actions
Provide adequate monitoring and status reports on the implementation of the correction, corrective and preventive actions to ensure timely delivery
Analyse audit results to ensure continuous process improvements and support superior product delivery with customer satisfaction
Manage alignment of the policy and process frameworks to deliver stakeholder objectives
Continuously ascertain maturity level of enterprise processes in order to monitor the evolution of strategic processes sharing best practices within the organization
Identify and mitigate process bottlenecks in order to achieve process efficiency
Identify and document realistic process controls for tracking and reporting on process performance
Generate periodic KPI performance reports for strategic and functional processes to provide feedback on process effectiveness and efficiency, gaps and corrective actions
Enhance corporate governance through the deployment and maintenance of a robust policy framework
Liaise with user departments to identify and document required enterprise policies
Facilitate process awareness trainings and design of workshop materials for internal and external customers
Carry out other assignments as directed by the Manager, Process Review and Operational Efficiency
Educational Requirements
First degree in numerical sciences from a recognized university.
Experience,Skills & Competencies
Three (3) to Five (5) years post NYSC work experience
ISO 9001:2008 certification is mandatory
Project Management Certification (Prince 2 or PMP) will be an added advantage
Good communication and presentation skills
Ability to work in a cross functional team
Good understanding of the Telecoms environment
Process Design and Analysis
Policy documentation and analysis
Project Planning and Control
Quality Management System
Project Management (Governance, Risk and control)
Problem Solving
People Management
Collaboration
Presentation/Facilitation
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus
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