Africa Sun Amber Residence Limited Recruits

danroyalGraduate and professional
Africa Sun Amber Residence Limited Recruits
Job Title: Front Office Supervisor
Location: Lagos State
Responsibilities:
  • Assist the Front Office Manager in ensuring the smooth and efficient overall day – to – day operations of the Front desk including reservations.
  • Provide excellent customer service per the standards of the Residence, and assist in situations to ensure customer satisfaction.
  • Ensure guest requests, inquiries and concerns are addressed and completed in a timely manner.
  • Assist in the supervision and preparation of function sheets with the delivery and execution of guest welcome letters and profile updating.
  • Review guest special requests and ensure they are met or exceeded.
  • Working with all departments in the Residence to ensure we meet or exceed guests’ expectations and all guests’ billing is accurate and up to date at time of departure.
  • Act as a liaison with the Sale’s team, Food & Beverage, Facility and Housekeeping teams to ensure clear communication.
  • Assist in the administration and management of the Front Office, including but not limited to scheduling.
  • Ensure that the Department adheres to company’s policies, procedures and standards as specified in the company’s Standards and Operation Manual (SOP).
  • Assist in providing staff with ongoing coaching, training and development.
  • Coordinate Residence emergency procedures within the scope of defined plans.
  • Engage in the preparation and rendition of returns, reports and other assignments as required by Management.
Job Requirements
Required Experience: 3-5 year(s)
Qualifications and Requirements:
  • The successful candidate must have at least three years Front Office agent experience that must include handling of large group arrivals.
  • The successful candidate must have excellent command of the English language is essential, both written and verbal.
  • The successful candidate must be customer centric and have a very good relationship management skill that must include the ability to deal with all guests service situations while continually ensuring guest’s satisfaction is obtained in the Residence.
  • The successful candidate must have proven supervisory skills which should include the ability to motivate and mentor colleagues for greater productivity.
  • The successful candidate must be able to work under pressure and stressful situation.
  • The successful candidate should be person that pays attention to details and have excellent organizational skills.
  • The successful candidate should be able to work with little supervision and must be self motivated.
  • The successful candidate must have solid knowledge of Microsoft Office and general computer applications. Knowledge of OPERA Information, Technology and Communication (ITC) would be an added advantage.
  • The successful candidate must have at least a University degree in any related discipline.
  • Must have at least 3 – 7 years work experience.
  • Degree in Social/Management Sciences.
Application Closing Date:
14th February, 2015
Method of Application:
Qualified and Interested candidates should send their resumes & scanned copies of their credentials to  the
The Human Resources Officer,
Africa Sun Amber Residence Ltd,
16 Esugbayi Street,
GRA, Ikeja,
Lagos State.