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Etisalat Nigeria is currently for its Lagos office the position of Manager. Key Business Accounts
Job Title Manager. Key Business Accounts
Location Lagos,NG
Function
Job Summary
Develop and implement Key Account management strategies in Etisalat’s major and strategic accounts.
Principal Functions
Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
Develop strategies and plans to drive deeper adoption of Etisalat’s product and services across all solution spectrum, in Etisalat key business accounts
Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
Meet sales and revenue target in key managed accounts
Develop channels and modalities for gathering local and international intelligence of competitions’ activities and emerging trends within managed sector or industry
Develop standard plans to drive excellent customer service to managed accounts
Develop customer support structures to manage issues emanating from account
Coordinate all administrative duties that will enable the seamless functioning of managed accounts
Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
Manage and Coordinate respond to all local and international Group bids
Manage debt collection across all Key business accounts
Manage all account and bill reconciliations across all key business accounts
Coordinate activities of key business accounts across all verticals
Work closely with the VBM team to generate account analysis for management’s business decisions
Educational Requirements
First degree or equivalent. Additional business degrees will be an advantage
Experience,Skills & Competencies
Six to eight years Account Management experience, two of which must have been spent at a manager level
Excellent management and business analytical skills
Demonstrate ability to drive business development
Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
Customer management experience
Sales Management experience
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